000 00507 a2200181 4500
003 OSt
005 20120712164549.0
008 120712b xxu||||| |||| 00| 0 eng d
020 _a978-93-5023-512-6
082 _a658
100 _aPODDAR, SANDEEP
_93581
245 _aMANAGEMENT OF SERVICES
260 _bSHROFF PUBLICATIONS PVT. LTD.
_c2011
_aMUMBAI
300 _a330 P.
_bPAPER
653 _aSERVICE MANAGEMENT
942 _2ddc
_cBK
999 _c28377
_d28377