| 000 | 00579 a2200193 4500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 005 | 20120730142625.0 | ||
| 008 | 120730b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a978-1-25-902579-2 | ||
| 082 | _a658.812 | ||
| 100 |
_aSOUDAGAR, REZA: _93788 |
||
| 245 | _aCUSTOMER EXPERIENCE EDGE | ||
| 260 |
_bTATA MCGRAW-HILL EDUCATION PRIVATE LTD. _c2012 _aNEW DELHI |
||
| 300 |
_aXXVI, 292 P. _bPAPER |
||
| 700 |
_a IYER, VINAY: _93789 |
||
| 700 |
_aHILDEBRAND, VOLKER G _93790 |
||
| 942 | B |
_2ddc _cBK |
|
| 999 |
_c28521 _d28521 |
||