000 00342nam a22001217a 4500
008 121123b xxu||||| |||| 00| 0 eng d
100 _aKOCHAR; JAYANT
_95011
245 _aIMPORTANCE OF CUSTOMER FOCUS TO AN ORGANISATION
260 _aNEW DELHI
_bAIMA EXCEL
300 _a1
653 _aCUSTOMER RELATIONSHIP MANAGEMENT
942 _2ddc
_cAV
999 _c29181
_d29181