000			01858 a2200193 4500
008			130115b xxu||||| |||| 00| 0 eng d
020			_a978-81-317-6135-9
082			_a658
100			_aLAGUNA, MANUEL: _96223
245			_aBUSINESS PROCESS MODELING, SIMULATION, AND DESIGN _cMUNEL LAGUNAS AND JOHAN MARKLUND
260			_bPEARSON EDUCATION IN SOUTH ASIA _c2011 _aDELHI
300			_aXIII, 429 P. _bPAPER
505			_aTable of Content1.Introduction to Business Process Design. 2.Process Management and Process Oriented Improvement Programs. 3.A Simulation Based Methodology for Designing Business Processes. 4.Basic Tools for Process Design. 5.Managing Process Flows. 6.Introduction to Queuing and Simulation. 7.Introduction to Extend. 8.Modeling and Simulating Business Processes. 9.Input and Output Data Analysis. 10.Optimizing Business Process Performance. 11.Process Benchmarking with Data Envelopment Analysis
520			_aThis book covers the design of business processes from a broad quantitative modeling perspective. The text presents a multitude of analytical tools that can be used to model, analyze, understand and ultimately, to design business processes. The range of topics in this text include graphical flowcharting tools, deterministic models for cycle time analysis and capacity decisions, analytical queuing methods, as well as the use of Data Envelopment Analysis (DEA) for benchmarking purposes. And a major portion of the book is devoted to simulation modeling using a state of the art discrete-event simulation package
700			_aMARKLUND, JOHAN _96224
942			_2ddc _cBK
773	0		_032478 _938530 _aLAGUNA, MANUEL AND MARKLUND JOHAN _b _dNEW DELHI PEARSON EDUCATION _o333628 _tBUSINESS PROCESS MODELING, SIMULATION AND DESIGN _w _x _z
999			_c29572 _d29572