| 000 | 00567 a2200169 4500 | ||
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| 008 | 130301b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a978-1-4221-3331-6 | ||
| 082 | _a658.812 | ||
| 100 |
_aFREI, FRANCES: _97341 |
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| 245 | _aUNCOMMON SERVICE: HOW TO WIN BY PUTTING CUSTOMERS AT THE CORE OF YOUR BUSINESS | ||
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_bHARVARD BUSINESS REVIEW PRESS _c2012 _aBOSTON |
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| 300 |
_a247 P. _bHARD |
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| 650 |
_aCUSTOMER RELATIONSHIP MANAGEMENT _xSERVICE _97342 |
||
| 650 |
_aSERVICES INDUSTRIES _xMANAGEMENT _97343 |
||
| 700 |
_aMORRISS, ANNE _97344 |
||
| 942 |
_2ddc _cBK |
||
| 999 |
_c29765 _d29765 |
||