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005 20141231174914.0
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100 _aMR. WADKAR, VIKAS
_915956
245 _aADAPTING E-CRM: A STRATEGIC MOVE: A CASE STUDY WITH SPECIAL REFERENCE TO GATI LTD.,
_cWADKAR, VIKAS
250 _aMI-12-022
_bMIM - 2012-2015
260 _aMUMBAI
_bIES MANAGEMENT COLLEGE AND RESEARCH CENTRE
_cJUNE 2014
300 _a75
_eWITHC D
500 _aNAME OF THE GUIDE: PROF. HIRENDRA SONI
650 _aE-CRM
_915957
942 _2ddc
_cPR
999 _c33457
_d33457