000 | 00434nam a2200145Ia 4500 | ||
---|---|---|---|
008 | 150210s9999 xx 000 0 und d | ||
020 | _a9788177587623 | ||
082 |
_a658.812 _bDYC |
||
100 | _aDyche, Jill | ||
245 |
_aThe CRM Handbook _bA Business Guide To Customer Relationship Management |
||
260 |
_bPearson Education _aNew Delhi _c2000 |
||
300 | _a331 | ||
650 | _aCustomer Relationship Management | ||
999 |
_c38912 _d38912 |