000 00434nam a2200145Ia 4500
008 150210s9999 xx 000 0 und d
020 _a9788177587623
082 _a658.812
_bDYC
100 _aDyche, Jill
245 _aThe CRM Handbook
_bA Business Guide To Customer Relationship Management
260 _bPearson Education
_aNew Delhi
_c2000
300 _a331
650 _aCustomer Relationship Management
999 _c38912
_d38912