| 000 | 00467nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 150210s9999 xx 000 0 und d | ||
| 020 | _a9781580624589 | ||
| 082 |
_a658.812 _bFOR |
||
| 100 | _aFord, Lisa and McNair, David | ||
| 245 |
_aExceptional Customer Service _bGoing Beyond Your Good Service To Exceed The Customers Expectation |
||
| 260 |
_bViva Books Private Ltd. _aNew Delhi _c2009 |
||
| 300 | _a195 | ||
| 650 | _aCustomer service | ||
| 999 |
_c39062 _d39062 |
||