000			00396nam a2200145Ia 4500
008			150210s9999 xx 000 0 und d
020			_a9788179291788
082			_a658.812 _bHIL
100			_aHill, N and Alexander, J
245			_aHandbook of Customer Satisfaction
260			_bInfinity Books _aNew Delhi _c2006
300			_a290
650			_aConsumer Satisfaction
999			_c39151 _d39151