000			01556nam a2200205Ia 4500
008			150210s9999 xx 000 0 und d
020			_a81-7992-382-7
020			_a9788179923825
082			_a658.87
100			_aFleming, Pater _917839
245			_aRetail selling : _bhow to achieve maximum retail sales _cPeter Fleming
260			_bJaico Publishing House _aNew Delhi _c2007
300			_a190 p. _bHard
520			_aRetail Selling is a new, practical guide for all retail sales people. It shows you how to improve your sales and increase customer satisfaction. There are many books in print about aspects of selling technique - but not many of them have been specifically targeted towards retailers and their staff. So, why should you read this book? Sadly, many people learn their selling skills the hard way - by trial and error! The trouble with this is that it can be an expensive way to learn - lost sales, complaints, cancelled orders, even a polite suggestion from your manager that "perhaps you are not really suited to this job in selling" might result from this learning method! With more than 100 performance tips, 14 case histories, 16 mini-assignments and 11 self-test questionnaires, this book is really a complete training course in just 192 pages. Every retail salesperson should have a copy.
650			_aRetail Selling _917840
650			_aRetail trade -- Management. _vManagement. _917841
650			_a Consumer satisfaction. _917842
942			_2ddc _cBK
999			_c39364 _d39364