000 02243nam a2200193Ia 4500
008 150210s9999 xx 000 0 und d
020 _a9781440500770
082 _a651.7
_bSAN
100 _aSandler, Corey
_916600
245 _a500 Letters For Difficult Situations:
_beasy to use templates for challenging communications
_cSandler, Corey and Keefe, janice
260 _bViva Books Pvt Ltd
_aNew Delhi
_c2011
300 _a245p
505 _aPart 1: Person To Person -- Sympathy and condolences -- Health issues -- Final arrangements -- Part 2: Family Affairs -- Family matters -- Money and possessions -- Part 3: Friends And Neighbors -- Neighborhood issues -- Helping friends -- About the children -- Social engagements -- Part 4: Personal Business -- Money contracts, and credit cards -- Disputes and complaints -- About the service we received -- About the product -- Dealing with a store -- Traveling about -- Landlords and real estate -- Part 5: Community Organizations -- Membership matters and events -- Fundraising, donations, and volunteers -- School days -- Church business -- Part 6: Politics And Government -- Political intrigue -- Government affairs -- Part 7: Business -- Dear boss -- Employee to employee -- Money matters -- Customer service -- Hiring and references -- Employee affairs -- Workday matters -- Firings, layoffs, and cutbacks --
520 _aOverview: Giving difficult news clearly and sensitively is no easy task. However, there are ways to say the right thing at the right time. 500 Letters for Difficult Situations offers helpful templates for when you need to say something tactfully and gracefully. Inside, you'll find letters to guide you through the most challenging communications, including how to: Express sympathy for the bereaved; Explain why a relationship isn't working; Offer condolences for those who are going through a divorce; Give a notice of termination from employment; Reprimand an employee for poor performance. 500 Letters for Difficult Situations ensures that you know what to say and how to say it.
650 _aLetter Writing, Business Communication
_916601
700 _aKeefe, janice
_916602
942 _2ddc
_cBK
999 _c39564
_d39564