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020			_a1-59139-441-9
082			_bROS _a352.44
100			_aRossotti, Charles O _922484
245			_aMany UnHappy Returns _bOne Man's Quest to Turn Around The Most Unnpopular Organization in America _cRossotti, Charles O.
260			_bHarvard Business School Press _aBoston _c2005
300			_aXII, 340
520			_aWhen Charles O. Rossotti became commissioner of the Internal Revenue Service in 1997, the agency had the largest customer base--and the lowest approval rating--of any institution in America. Mired in scandal, caught in a political maelstrom, and beset by profound management and technology problems, the IRS was widely dismissed as a hopelessly flawed enterprise. In Many Unhappy Returns, Rossotti--the first businessperson to head the IRS--recounts the remarkable story of his leadership and transformation of this much-maligned agency. In the glare of intense public scrutiny, he effected dramatic changes in the way the IRS did business--while it continued to collect $2 trillion in revenue. Through fascinating accounts of heated congressional hearings, encounters with Washington bigwigs, frank exchanges with taxpayers and employees, and risky turnaround strategies, Rossotti serves up a colorful story of leadership and change against daunting odds. He also underscores why every honest taxpayer should demand reform in the broader U.S. tax system. Infused with keen wit and hard-won business wisdom, Many Unhappy Returns illuminates the perils and possibilities of leading large, complex organizations in a transparent world. Rossotti is a senior adviser for the Carlyle Group in Washington, D.C. He served as IRS commissioner from 1997 to 2002 and, prior to that, as co-founder, former chairman, and CEO of American Management Systems, Inc.
650			_aInternal Revenue Services, Tax Administration Procedures _922485
942			_2ddc _cBK
999			_c39892 _d39892