000			01901nam a2200205Ia 4500
008			150210s9999 xx 000 0 und d
020			_a9780814409220
082			_2158.26
100			_aMiller, Laurence _921383
245			_aFrom difficult to disturbed : _bunderstanding and managing dysfunctional employees _cLaurence Miller
260			_bAmerican Management Association _aNew York _c2008
300			_a241 P. _bHard
505			_aHuman nature and the practical psychology of work -- Shrinkers and clingers: avoidant and dependent employees -- Emoters and reactors: histrionic and borderline employees -- Preeners and predators: narcissistic and antisocial employees -- Detailers and vigilantes: obsessive-compulsive and paranoid employees -- Oddballs and spoilers: schizoid and passive-aggressive employees -- Working wounded: mental disorders on the job -- Brain alert: neuropsychological disorders at work -- Sick and tired: mind-body syndromes in the workplace -- What a job: managing dysfunctional employees -- Danger zone: handling workplace violence -- Tough at the top: organizational stress management and leadership -- Bibliography and further reading -- Index.
520			_a"Presented in jargon-free, understandable language, From Difficult to Disturbed gives you unparalleled insight into practical psychology and human nature that you can immediately apply to your own unique managerial challenges. From showing you how to encourage higher productivity, fewer sick days, and less staff turnover to helping you decrease the number of disciplinary problems you're likely to encounter, this eminently practical book will make you a unique asset to your organization."--Jacket.
650			_aSupervision of employees. _921384
650			_aPersonnel management. _921385
650			_aProblem employees. _921386
942			_2ddc _cBK
999			_c39915 _d39915