000 00342nam a2200133Ia 4500
008 160223s2008 xx 000 0 und d
020 _a978-81-314-1508-5
082 _a332.1
100 _aRamachandran Smitha (Ed)
245 _aCustomer Management In Retail Banking
260 _aHyderabad
_bICFAI
_c2008
300 _a236
650 _aBanking
999 _c41231
_d41231