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100 _aBhattacharya, Sourabh: Mishra, Bibhuti Bhusan
_921726
245 _aCyber Atmospherics and its Impact on E-Retailing Buyer Behavior : A Factor Analysis
_cBhattacharya, Sourabh
260 _aNew Delhi
_bMr. Satya Gilani on behalf of Associated Management Consultants (P) Ltd.,
_cJanuary 17, 2016
300 _a30-51
500 _aE-Commerce is booming in India. A number of industries are emphasizing on it to increase their sales. Fuelled by VC money, E-retailling companies are sacrificing profitability to acquire more consumer. Amazon has already emerged as a leader in terms of visitors followed by Flipkart and SnapDeal. E-retailers are creating superb conducive cyber atmosphere to attract more consumers. The present study attempted to assess the impact of cyber atmospherics on buyer behavior in terms of reliance, contentment, and adhesion. A survey on 300 individuals was conducted for this. Factor analysis on the survey generated interesting insights like emphasis of consumers on reasonable prices ; superb online ambience in terms of design, color, font, size; presence of options; and facilities for feedback sharing through social media. Factor analysis also found that importance is given by consumers to contentment in engaging with an electronic retailer in the long term. The results generated have immense managerial implications as a number of new domestic and international entrants are very eager to have complete knowledge of the pulse of Indian consumers.
650 _acyber atmospherics, factor analysis, consumer adhesion, consumer contentment consumer reliance
_921727
773 0 _030328
_958762
_aGILANI, MEENAKSHI
_dGILANI MEENAKSHI NEW DELHI
_o5555664
_tPRABANDHAN
_z0975-2854
942 _2ddc
_cJA-ARTICLE
999 _c43046
_d43046