000			01838 a2200193 4500
008			170104b xxu||||| |||| 00| 0 eng d
020			_a9781563273889
082			_a658.4013
100			_aShiba, Shōji, Walden _925667
245			_aFour practical revolutions in management : _bsystems for creating unique organizational capability _cShoÌ"ji Shiba; David Walden
260			_bProductivity Press _c2012 _aNew York
300			_axxii, 757 p. _bPaper
505			_aThe evolution of the customer satisfaction concept -- Survival in a rapidly changing world -- Developing a unique organizational capability -- Change in the work concept -- Evolution of customer focus and its challenges -- Improvement as a problem-solving process -- Process discovery and management -- Process control and variation -- Reactive improvement and the 7 steps method -- Management diagnosis of the 7 steps of reactive improvement -- Process management mobilization case study : Teradyne -- Planning projects or tasks -- Proactive improvement -- Applying proactive improvement to develop new products -- Engagement and alignment of organization members -- Coordinating behavior -- Leading change -- Self-development -- Teamwork skill -- Initiation strategies -- Infrastructure for mobilization -- Phase-in -- U.S. focused strategies for phase-in -- Hoshin management -- Leading process improvement -- Further case studies in mobilization -- The practice of breakthrough -- Networking and societal diffusion : regional and national networking -- Ongoing integration of methods.
650			_aTotal quality management. _xCase studies _925668
650			_aOrganizational change _925669
700			_aDavid, , Graham, Alan _925670
942			_2ddc _cBK
999			_c44415 _d44415