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100 _aMcCarthy, Daniel M.
_927553
245 _aValuing Subscription-Based Businesses Using Publicly Disclosed Customer Data
300 _a17-35 p.
520 _aThe growth of subscription-based commerce has changed the types of data that firms report to external shareholders. More than ever, companies are discussing and disclosing information on the number of customers acquired and lost, customer lifetime value, and other data. This has fueled an increasing interest in linking the value of a firm’s customers to the overall value of the firm, with the term “customer-based corporate valuation” being used to describe such efforts. Although several researchers in the fields of marketing and accounting have explored this idea, their underlying models of customer acquisition and retention do not adequately reflect the empirical realities associated with these behaviors, and the associated valuation models do not meet the standards of finance professionals. The authors develop a framework for valuing subscription-based firms that addresses both issues, and they apply it to data from DISH Network and Sirius XM Holdings.
653 _aCustomer lifetime value
653 _aCustomer equity
653 _aShareholder value
653 _aValuation
700 _aFader, Peter S.
_927554
700 _aHardie, Bruce G.S.
_927555
773 0 _029537
_966971
_aFRAZIER GARY L.
_o5557753
_tJOURNAL OF MARKETING
_x0022-2429
942 _2ddc
_cJA-ARTICLE