000			01944 a2200193 4500
999			_c50371 _d50371
008			181130b ||||| |||| 00| 0 eng d
020			_a978-81-265-7162-8
082			_a658.314/May/Wri
100			_aMaylett, Tracy; Wride, Matthew _932718
245			_aThe employee experience: how to attract talent, retain top performers, and drive results
260			_aNew Delhi _bWiley India Pvt. Ltd., _c2017
300			_axvii, 219 _bHardbound
505			_aDedication and Acknowledgements Foreword Introduction Part I Great Expectations 1 You're Digging in the Wrong Place 2 The Expectation Gap 3 Ask Your Doctor about Expectation Alignment Dysfunction 4 An Intentional Framework Part II Three Contracts 5 The Brand Contract 6 The Transactional Contract 7 The Psychological Contract Part III Trust 8 Moments of Truth 9 Engagement MAGIC® 10 Building the EXtraordinary Appendix Comparing the Three Contracts: Brand
520			_aDescription The Employee Experience helps organizations attract and retain top talent but also reveals the secrets for building a deeply engaged workforce. With deep insights into the dynamics of trust and mutual expectations, this book shows that before you can deliver a transcendent customer experience (CX), you must first build a superlative employee experience (EX). This is not about creating a worker's utopia, and it does not mean that work must be easy; employees are responsible for managing expectations and meeting the organization's requirements. But by establishing a clear set of expectations and promises--collectively known as the Contract--and upholding it consistently, employers can build the essential trust that leads to powerful employee engagement.
650			_aSales, _932719
650			_aSales Management _932720
942			_2ddc _cBK