000			02056nam a2200241 4500
999			_c51049 _d51049
003			OSt
005			20190131134319.0
008			190131b ||||| |||| 00| 0 eng d
100			_aAmar Raju G. _933145
245			_aDeterminants of Website Usability: Empirical Evidence from Tourism Sector in India
300			_a1640–1662 p.
520			_aWebsite usability has received decent empirical attention in recent academic literature. However, there are various website characteristics that might still influence the usability of websites. In this empirical exploration, we propose three such characteristics: speed with which websites respond to customer requests (i.e., website agility); the capability of websites to restore its operations in the face of a disruption (i.e., website resilience) and the capability of websites to retain the interests of customers and keep them engaged interactively (i.e., website attractiveness) as enablers of website usability based on dynamic capability extension of resource-based view. Further, we argue that website usability will influence electronic word of mouth (e-WOM) for those websites. We also explore if there is any influence of website agility and resilience on website attractiveness. Using customers as target respondents who have used websites mainly for travel and tourism purposes, we test for the proposed relationships through collecting survey data based on face-to-face interview. Partial least squares analysis of 285 survey responses suggests website agility attractiveness and resilience to be dominant enablers for website usability and website usability positively influences e-WOM.
653			_aWebsite usability,
653			_adynamic capability,
653			_ae-WOM,
653			_aagility,
653			_aresilience,
653			_aattractiveness
700			_aRoy, Souvik _933146
700			_aMandal, Santanu _933147
773	0		_029349 _973686 _aBANIK, ARINDAM _dNEW DELHI SAGE PUBLISHING PVT. LTD. _o5559802 _tGLOBAL BUSINESS REVIEW _x0972-1509
942			_2ddc _cJA-ARTICLE