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003			OSt
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008			191127b ||||| |||| 00| 0 eng d
100			_aNodari, Cristine Hermann _935144
245			_aDynamics of Actors in Innovation in Public Health Services: Brazilian Experience
300			_a1-18 p.
520			_aThe analysis of development of innovation in services starts from the interaction of different actors. This research aimed to identify the dynamics of the mobilization of preferences and capabilities of different actors (political decision-makers, users and servers) in the development of the final characteristics of the service and, consequently, of the innovation in the public health context of a municipality located in the south of Brazil. Was carried out analysis of data from descriptive and inferential statistics of case study. The main results highlight the preponderance of the operation of server capacity for mobilization of different types of innovation, and consequently the production of the final characteristics of the health service. In this context, service innovation can finally be taken as the endogenous decision-making process of the organizations that make up the sector and that derive from the very nature of health services. Finally, we described the limitations and future research opportunities.
653			_aInnovation in services
653			_apublic health services
653			_apolitical decision-makers
700			_aet. al. _935149
773	0		_029022 _974522 _aSAGE PUBLICATIONS _dNEW DELHI SAGE PUBLICATIONS 2012 _o55510281 _tJOURNAL OF HEALTH MANAGEMENT _x0972-0634
942			_2ddc _cJA-ARTICLE