000			01349nam a22001577a 4500
008			230224b |||||||| |||| 00| 0 eng d
082			_a658/Pet/Aus _b888149
100			_aPeters, Tom; Austin, Nancy _938445
245			_aA passion for excellence: The leadership difference
260			_aNew York, U.S.A. _bWarner Books _c1985
300			_axxv, 575p. _bPaperback
520			_aWhat are the basics of managerial success? Two of the most important are pride in one's organization and enthusiasm for its works. A quick check of the twenty-five leading textbooks on management finds neither in any index. Nor does one find much about such concepts as 'naive customer listening, ' customer perception of service/quality, employee commitment and ownership, internal corporate entrepreneurship (sometimes called intrapreneurship), championing of innovation, trust, vision or 'leadership.' That last, the concept of leadership, is crucial to the revolution now under way - so crucial that we believe the words 'managing' and 'management' should be discarded. 'Management' with its attendant images - cop, referee, devil's advocate, dispassionate analyst, naysayer, pronouncer - connotes controlling and arranging and demeaning and reducing.
650			_aGeneral management
942			_2ddc _cBK
999			_c54700 _d54700