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DELIVERING CUSTOMER SERVICE:HOW TO WIN A COMPETITIVE EDGE THROUGH MANAGING CUSTOMER RELATIONSHIPS SUCCESSFULLY

PAYNE SHEILA;

DELIVERING CUSTOMER SERVICE:HOW TO WIN A COMPETITIVE EDGE THROUGH MANAGING CUSTOMER RELATIONSHIPS SUCCESSFULLY - SECOND - MUMBAI JAICO PUBLICATIONS 2005 - 184

ISBN: 81-7224-966-7

Subjects--Index Terms: "CUSTOMER RELATIONSHIP MANAGEMENT,CRM"

Dewey Class. No.: 658.812 / 4847

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DELIVERING CUSTOMER SERVICE:HOW TO WIN A COMPETITIVE EDGE THROUGH MANAGING CUSTOMER RELATIONSHIPS SUCCESSFULLY