DELIVERING CUSTOMER SERVICE:HOW TO WIN A COMPETITIVE EDGE THROUGH MANAGING CUSTOMER RELATIONSHIPS SUCCESSFULLY (Record no. 15376)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00681nam a2200181Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 110309s9999 xx 000 0 und d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 81-7224-966-7 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Item number | 4847 |
| Classification number | 658.812 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | PAYNE SHEILA; |
| 245 ## - TITLE STATEMENT | |
| Title | DELIVERING CUSTOMER SERVICE:HOW TO WIN A COMPETITIVE EDGE THROUGH MANAGING CUSTOMER RELATIONSHIPS SUCCESSFULLY |
| 250 ## - EDITION STATEMENT | |
| Edition statement | SECOND |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Name of publisher, distributor, etc | JAICO PUBLICATIONS |
| Place of publication, distribution, etc | MUMBAI |
| Date of publication, distribution, etc | 2005 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 184 |
| 530 ## - ADDITIONAL PHYSICAL FORM AVAILABLE NOTE | |
| Additional physical form available note | 204 |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | "CUSTOMER RELATIONSHIP MANAGEMENT,CRM" |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Book |
| Price effective from | Barcode | Date last seen | Damaged status | Source of acquisition | Withdrawn status | Current library | Lost status | Full call number | Date acquired | Not for loan | Cost, normal purchase price | Koha item type | Home library | Total Checkouts |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 11/03/2011 | 1114847 | 02/07/2011 | APNA BOOK SUPPLIERS | Main Library | 658.812 / PAY / 4847 | 29/03/2006 | 125.00 | Book | Main Library | |||||
| 11/03/2011 | 1114847 | 07/06/2022 | APNA BOOK SUPPLIERS | Main Library | 658.812 / PAY / 4847 | 29/03/2006 | 125.00 | Main Library |