BUSINESS COMMUNICATION
CHATURVEDI, P.D
BUSINESS COMMUNICATION : CONCEPTS, CASES, AND APPLICATIONS - 2 - DELHI PEARSON EDUCATION LIMITED 2011 - XXII, 332 P. PAPER
Table of Content
Preface
PART 1 THEORY OF BUSINESS COMMUNICATION
The Profile of an Effective Communicator: A Case Study
1.Nature and Process of Communication
2.Organizational Communication
3.Intercultural Communication Skills
PART 2 FORMS OF BUSINESS COMMUNICATION
4.Oral Communication
5.Conversation Skills
6.Listening
7.Non-verbal Communication
8.Written Business Communication
PART 3 TYPES OF WRITTEN BUSINESS COMMUNICATION
9.Business Letters, Memos and E-mails
10.Report Writing
PART 4 APPLICATIONS OF BUSINESS COMMUNICATION
11.Presentation Skills
12.Negotiation Skills
13.Business Etiquette
14.CVs, Personal Interviews, and Group Discussions
15.Writing a Summer Project Report
16.Written Analysis of Cases
Appendix 1: Grammar, Usage, and Style
Appendix 2: The Process of Research
Appendix 3: A Sample Report
978-81-317-1872-8
651.7
BUSINESS COMMUNICATION : CONCEPTS, CASES, AND APPLICATIONS - 2 - DELHI PEARSON EDUCATION LIMITED 2011 - XXII, 332 P. PAPER
Table of Content
Preface
PART 1 THEORY OF BUSINESS COMMUNICATION
The Profile of an Effective Communicator: A Case Study
1.Nature and Process of Communication
2.Organizational Communication
3.Intercultural Communication Skills
PART 2 FORMS OF BUSINESS COMMUNICATION
4.Oral Communication
5.Conversation Skills
6.Listening
7.Non-verbal Communication
8.Written Business Communication
PART 3 TYPES OF WRITTEN BUSINESS COMMUNICATION
9.Business Letters, Memos and E-mails
10.Report Writing
PART 4 APPLICATIONS OF BUSINESS COMMUNICATION
11.Presentation Skills
12.Negotiation Skills
13.Business Etiquette
14.CVs, Personal Interviews, and Group Discussions
15.Writing a Summer Project Report
16.Written Analysis of Cases
Appendix 1: Grammar, Usage, and Style
Appendix 2: The Process of Research
Appendix 3: A Sample Report
978-81-317-1872-8
651.7