DISNEY U : HOW DISNEY UNIVERSITY DEVELOPS THE WORLD'S MOST ENGAGED, LOYAL AND CUSTOMER-CENTRIC EMPLYOYEES
LIPP, DOUG
DISNEY U : HOW DISNEY UNIVERSITY DEVELOPS THE WORLD'S MOST ENGAGED, LOYAL AND CUSTOMER-CENTRIC EMPLYOYEES LIPP, DOUG - NEW DELHI MCGRAW HILL EDUCATION (INDIA) PRIVATE LIMITED 2013 - XVIII, 222 HARD
Table of Contents
Note From the Author
Prologue
Pulling Back the Curtain: The Orientation
Lesson #1: Setting the Stage for Success
Lesson #2: Capture Hearts and Minds
Lesson #3: It takes Art and Science
Lesson #4: Gather Facts and Feelings
Lesson #5: Be Willing to Change or Be Willing to Perish
Lesson #6: Simplify the Complex
Lesson #7: The Honeymoon Will End
Lesson #8: Keep Plussing the Show
Lesson #9: Beyond Orientation
Lesson #10: The Language of Success
Lesson #11: Giving Back
Lesson#12: Communicate Globally
Lesson #13: Work Hard, Play Hard
Note from the Author
Leadership lessons from the iconic brand that leaders in any industry can use to drive Disney-style success
Disney U tells the story of how Van France and his team started a business revolution in 1955 that eventually became the Disney U. The book examines how business leaders can use Disney University as a model for developing their own values and leadership programs to drive profits and growth.
A true Disney U insider, Lipp spent the bulk of his career at the Disney U
The author was a member of the training department in the Disney U at Disneyland, and he helped create the first international version of the Disney Uas an expatriate manager in Japan at Tokyo Disneyland
Lipp is an in-demand keynote speaker, trainer and consultant, and will make this book the centerpiece of all his engagements
Doug Lipp (Sacramento, CA) consults with global Fortune 100 corporations and is actively engaged giving talks about the lessons he learned at the Disney U.
978-1-25-909733-1
EMPLOYEE ENGAGEMENT
658.3124
DISNEY U : HOW DISNEY UNIVERSITY DEVELOPS THE WORLD'S MOST ENGAGED, LOYAL AND CUSTOMER-CENTRIC EMPLYOYEES LIPP, DOUG - NEW DELHI MCGRAW HILL EDUCATION (INDIA) PRIVATE LIMITED 2013 - XVIII, 222 HARD
Table of Contents
Note From the Author
Prologue
Pulling Back the Curtain: The Orientation
Lesson #1: Setting the Stage for Success
Lesson #2: Capture Hearts and Minds
Lesson #3: It takes Art and Science
Lesson #4: Gather Facts and Feelings
Lesson #5: Be Willing to Change or Be Willing to Perish
Lesson #6: Simplify the Complex
Lesson #7: The Honeymoon Will End
Lesson #8: Keep Plussing the Show
Lesson #9: Beyond Orientation
Lesson #10: The Language of Success
Lesson #11: Giving Back
Lesson#12: Communicate Globally
Lesson #13: Work Hard, Play Hard
Note from the Author
Leadership lessons from the iconic brand that leaders in any industry can use to drive Disney-style success
Disney U tells the story of how Van France and his team started a business revolution in 1955 that eventually became the Disney U. The book examines how business leaders can use Disney University as a model for developing their own values and leadership programs to drive profits and growth.
A true Disney U insider, Lipp spent the bulk of his career at the Disney U
The author was a member of the training department in the Disney U at Disneyland, and he helped create the first international version of the Disney Uas an expatriate manager in Japan at Tokyo Disneyland
Lipp is an in-demand keynote speaker, trainer and consultant, and will make this book the centerpiece of all his engagements
Doug Lipp (Sacramento, CA) consults with global Fortune 100 corporations and is actively engaged giving talks about the lessons he learned at the Disney U.
978-1-25-909733-1
EMPLOYEE ENGAGEMENT
658.3124