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Service quality excellence :

Rau, R H G

Service quality excellence : challenges and strategies R H G Rau and B V Ramana Murty - New Delhi Excel Books 2012 - XI, 204 P. Paper

ISBN: 9789350620090

Subjects--Topical Terms:
Service Management
Quality Management

Dewey Class. No.: 658.4013 / Rau

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Service quality excellence :