Service Operations Management :
Johnston, Robert
Service Operations Management : Improving Service Delivery Service Robert Johnston and Graham Clark - Delhi Pearson Education 2008 - 516 p. Paper - 2 .
9788131715208
Service Industry Management,
customer care
658.5
Service Operations Management : Improving Service Delivery Service Robert Johnston and Graham Clark - Delhi Pearson Education 2008 - 516 p. Paper - 2 .
9788131715208
Service Industry Management,
customer care
658.5