Service Operations Management : (Record no. 47569)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00394nam a2200133Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 170724s2008 xx 000 0 und d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9788131715208 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.5 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Johnston, Robert |
| 9 (RLIN) | 26745 |
| 245 ## - TITLE STATEMENT | |
| Title | Service Operations Management : |
| Remainder of title | Improving Service Delivery Service |
| Statement of responsibility, etc | Robert Johnston and Graham Clark |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | Delhi |
| Name of publisher, distributor, etc | Pearson Education |
| Date of publication, distribution, etc | 2008 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 516 p. |
| Other physical details | Paper |
| 440 ## - SERIES STATEMENT/ADDED ENTRY--TITLE | |
| Volume number/sequential designation | 2 |
| 9 (RLIN) | 26746 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Service Industry Management, |
| 9 (RLIN) | 26747 |
| Topical term or geographic name as entry element | customer care |
| 9 (RLIN) | 26748 |
| Source of heading or term | Customewr Service Management |
| 9 (RLIN) | 26746 |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Clark,Graham |
| 9 (RLIN) | 26749 |
| 906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) | |
| a | PB |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Item type | Book |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Date acquired | Source of acquisition | Cost, normal purchase price | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Total Renewals | Date last borrowed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Main Library | Main Library | 25/02/2017 | Bombay Books | 729.00 | 658\ Joh\ Cla\ 33486 | 11133486 | 07/06/2022 | 31/07/2017 | |||||||
| Dewey Decimal Classification | Main Library | Main Library | 25/02/2017 | Bombay Books | 729.00 | 3 | 658\ Joh\ Cla\ 33487 | 11133487 | 07/06/2022 | 31/07/2017 | 1 | 07/09/2018 |