The employee experience: how to attract talent, retain top performers, and drive results
Maylett, Tracy; Wride, Matthew
The employee experience: how to attract talent, retain top performers, and drive results - New Delhi Wiley India Pvt. Ltd., 2017 - xvii, 219 Hardbound
Dedication and Acknowledgements
Foreword
Introduction
Part I Great Expectations
1 You're Digging in the Wrong Place
2 The Expectation Gap
3 Ask Your Doctor about Expectation Alignment Dysfunction
4 An Intentional Framework
Part II Three Contracts
5 The Brand Contract
6 The Transactional Contract
7 The Psychological Contract
Part III Trust
8 Moments of Truth
9 Engagement MAGIC®
10 Building the EXtraordinary
Appendix Comparing the Three Contracts: Brand
Description
The Employee Experience helps organizations attract and retain top talent but also reveals the secrets for building a deeply engaged workforce. With deep insights into the dynamics of trust and mutual expectations, this book shows that before you can deliver a transcendent customer experience (CX), you must first build a superlative employee experience (EX). This is not about creating a worker's utopia, and it does not mean that work must be easy; employees are responsible for managing expectations and meeting the organization's requirements. But by establishing a clear set of expectations and promises--collectively known as the Contract--and upholding it consistently, employers can build the essential trust that leads to powerful employee engagement.
978-81-265-7162-8
Sales,
Sales Management
658.314/May/Wri
The employee experience: how to attract talent, retain top performers, and drive results - New Delhi Wiley India Pvt. Ltd., 2017 - xvii, 219 Hardbound
Dedication and Acknowledgements
Foreword
Introduction
Part I Great Expectations
1 You're Digging in the Wrong Place
2 The Expectation Gap
3 Ask Your Doctor about Expectation Alignment Dysfunction
4 An Intentional Framework
Part II Three Contracts
5 The Brand Contract
6 The Transactional Contract
7 The Psychological Contract
Part III Trust
8 Moments of Truth
9 Engagement MAGIC®
10 Building the EXtraordinary
Appendix Comparing the Three Contracts: Brand
Description
The Employee Experience helps organizations attract and retain top talent but also reveals the secrets for building a deeply engaged workforce. With deep insights into the dynamics of trust and mutual expectations, this book shows that before you can deliver a transcendent customer experience (CX), you must first build a superlative employee experience (EX). This is not about creating a worker's utopia, and it does not mean that work must be easy; employees are responsible for managing expectations and meeting the organization's requirements. But by establishing a clear set of expectations and promises--collectively known as the Contract--and upholding it consistently, employers can build the essential trust that leads to powerful employee engagement.
978-81-265-7162-8
Sales,
Sales Management
658.314/May/Wri