The employee experience: how to attract talent, retain top performers, and drive results (Record no. 50371)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01944 a2200193 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 181130b ||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 978-81-265-7162-8 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.314/May/Wri |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Maylett, Tracy; Wride, Matthew |
| 9 (RLIN) | 32718 |
| 245 ## - TITLE STATEMENT | |
| Title | The employee experience: how to attract talent, retain top performers, and drive results |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | New Delhi |
| Name of publisher, distributor, etc | Wiley India Pvt. Ltd., |
| Date of publication, distribution, etc | 2017 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xvii, 219 |
| Other physical details | Hardbound |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Dedication and Acknowledgements<br/><br/>Foreword<br/><br/>Introduction<br/><br/> <br/><br/>Part I Great Expectations<br/><br/>1 You're Digging in the Wrong Place <br/><br/>2 The Expectation Gap<br/><br/>3 Ask Your Doctor about Expectation Alignment Dysfunction<br/><br/>4 An Intentional Framework<br/><br/> <br/><br/>Part II Three Contracts<br/><br/>5 The Brand Contract<br/><br/>6 The Transactional Contract<br/><br/>7 The Psychological Contract<br/><br/> <br/><br/>Part III Trust<br/><br/>8 Moments of Truth<br/><br/>9 Engagement MAGIC®<br/><br/>10 Building the EXtraordinary<br/><br/> <br/><br/>Appendix Comparing the Three Contracts: Brand |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc | Description<br/>The Employee Experience helps organizations attract and retain top talent but also reveals the secrets for building a deeply engaged workforce. With deep insights into the dynamics of trust and mutual expectations, this book shows that before you can deliver a transcendent customer experience (CX), you must first build a superlative employee experience (EX). This is not about creating a worker's utopia, and it does not mean that work must be easy; employees are responsible for managing expectations and meeting the organization's requirements. But by establishing a clear set of expectations and promises--collectively known as the Contract--and upholding it consistently, employers can build the essential trust that leads to powerful employee engagement. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Sales, |
| 9 (RLIN) | 32719 |
| Topical term or geographic name as entry element | Sales Management |
| 9 (RLIN) | 32720 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Item type | Book |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Date acquired | Source of acquisition | Cost, normal purchase price | Total Checkouts | Full call number | Barcode | Date last seen | Cost, replacement price | Price effective from |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Main Library | Main Library | 27/11/2018 | Granth - Bill No. 450/Dt. 06-11-2018 | 399.20 | 658.314/ May/Wri/36402 | 11136402 | 20/03/2023 | 499.00 | 27/11/2018 |