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Identification of service quality gaps in banking sector using SERVQUAL

Supriya Enjmuri

Identification of service quality gaps in banking sector using SERVQUAL - PG-16-16 - Mumbai IES Management College and Research Centre 43191 - CD

Prof. Hirendra Soni

Subjects--Topical Terms:
Total quality management

Dewey Class. No.: PG-Ope/16-18/4442508

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IES Management College And Research Centre

Identification of service quality gaps in banking sector using SERVQUAL