Identification of service quality gaps in banking sector using SERVQUAL (Record no. 50530)
[ view plain ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 00426nam a2200145Ia 4500 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | PG-Ope/16-18/4442508 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Supriya Enjmuri |
| 250 ## - EDITION STATEMENT | |
| Edition statement | PG-16-16 |
| 245 ## - TITLE STATEMENT | |
| Title | Identification of service quality gaps in banking sector using SERVQUAL |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | Mumbai |
| Date of publication, distribution, etc | 43191 |
| Name of publisher, distributor, etc | IES Management College and Research Centre |
| 300 ## - PHYSICAL DESCRIPTION | |
| Accompanying material | CD |
| 500 ## - GENERAL NOTE | |
| General note | Prof. Hirendra Soni |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Total quality management |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Project Report |
| Withdrawn status | Lost status | Damaged status | Not for loan | Collection code | Home library | Current library | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Project Report -Finance | Main Library | Main Library | 12/12/2018 | PG-Ope/16-18/4442508 | 4442508 | 12/12/2018 | 12/12/2018 |