An Empirical Study of Service Quality Dimensions and Passenger Satisfaction for BRTS in the City of Rajkot.
Kadia, Vaibhav Dineshbhai
An Empirical Study of Service Quality Dimensions and Passenger Satisfaction for BRTS in the City of Rajkot. - 7-27 p. - IUP Journal of Supply Chain Management. XVI (3) .
The objective of this study is to investigate passenger satisfaction using different service quality dimensions to Bus Rapid Transit System (BRTS) in the city of Rajkot. Service quality comprises four dimensions, namely, tangible services, personnel services, reliability and comfort. These four dimensions comprise 17 attributes. A questionnaire was prepared and opinion of 282 passengers was collected and analyzed using multiple regression analysis. The results of the study suggest that most of the passengers, particularly students, are satisfied with various service quality attributes. The study also reveals that tangible services, personnel services, reliability and comfort have positive impact on passenger satisfaction. [ABSTRACT FROM AUTHOR]
Quality of service Public transit
An Empirical Study of Service Quality Dimensions and Passenger Satisfaction for BRTS in the City of Rajkot. - 7-27 p. - IUP Journal of Supply Chain Management. XVI (3) .
The objective of this study is to investigate passenger satisfaction using different service quality dimensions to Bus Rapid Transit System (BRTS) in the city of Rajkot. Service quality comprises four dimensions, namely, tangible services, personnel services, reliability and comfort. These four dimensions comprise 17 attributes. A questionnaire was prepared and opinion of 282 passengers was collected and analyzed using multiple regression analysis. The results of the study suggest that most of the passengers, particularly students, are satisfied with various service quality attributes. The study also reveals that tangible services, personnel services, reliability and comfort have positive impact on passenger satisfaction. [ABSTRACT FROM AUTHOR]
Quality of service Public transit