An Empirical Study of Service Quality Dimensions and Passenger Satisfaction for BRTS in the City of Rajkot. (Record no. 53291)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01453nam a2200193 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20200102123450.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 200102b ||||| |||| 00| 0 eng d |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Kadia, Vaibhav Dineshbhai |
| 9 (RLIN) | 35579 |
| 245 ## - TITLE STATEMENT | |
| Title | An Empirical Study of Service Quality Dimensions and Passenger Satisfaction for BRTS in the City of Rajkot. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 7-27 p. |
| 440 ## - SERIES STATEMENT/ADDED ENTRY--TITLE | |
| Title | IUP Journal of Supply Chain Management. |
| Volume number/sequential designation | XVI (3) |
| 9 (RLIN) | 35580 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc | The objective of this study is to investigate passenger satisfaction using different service quality dimensions to Bus Rapid Transit System (BRTS) in the city of Rajkot. Service quality comprises four dimensions, namely, tangible services, personnel services, reliability and comfort. These four dimensions comprise 17 attributes. A questionnaire was prepared and opinion of 282 passengers was collected and analyzed using multiple regression analysis. The results of the study suggest that most of the passengers, particularly students, are satisfied with various service quality attributes. The study also reveals that tangible services, personnel services, reliability and comfort have positive impact on passenger satisfaction. [ABSTRACT FROM AUTHOR] |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Quality of service |
| Uncontrolled term | Public transit |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Jayantkumar, Patel Hirenkumar |
| 9 (RLIN) | 35581 |
| 773 0# - HOST ITEM ENTRY | |
| Host Biblionumber | 30425 |
| Host Itemnumber | 77242 |
| Main entry heading | MURTHY, E N |
| Place, publisher, and date of publication | IUP PUBLICATION HYDERADAB |
| Other item identifier | 55511069 |
| Title | SUPPLY CHAIN MANAGEMENT |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Journal Article |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Main Library | Main Library | 02/01/2020 | Vol 16, No 3/ 55511069JA1 | 55511069JA1 | 02/01/2020 | 02/01/2020 |