SERVICES MARKETING : INTEGRATING CUSTOMER FOCUS ACROSS THE FIRM (Record no. 26188)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00599 a2200193 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20140319174343.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 110530t xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 978-0-07-070099-4 |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | A |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Edition number | 5 |
| Classification number | 658.89 (SER) |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | ZEITHAML VALARIE A. AND BITNER MARY JO. AND GREMLER DWAYNE D. AND PANDIT AJAY |
| 9 (RLIN) | 106 |
| 245 ## - TITLE STATEMENT | |
| Title | SERVICES MARKETING : INTEGRATING CUSTOMER FOCUS ACROSS THE FIRM |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 5 |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Name of publisher, distributor, etc | TATA MCGRAW HILL EDUCATION PRIVATE LIMITED |
| Date of publication, distribution, etc | 2011 |
| Place of publication, distribution, etc | NEW DELHI |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 763 |
| Other physical details | PAPER |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | SERVICES MARKETING |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Book |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Cost, normal purchase price | Total Checkouts | Total Renewals | Full call number | Barcode | Date last seen | Date checked out | Price effective from |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Text Book | Library Annexe -2 (6th Floor) | Library Annexe -2 (6th Floor) | ON SHELF | 30/05/2011 | BOOK BASE | 525.00 | 6 | 3 | 658 (SER)/ ZEI/ BIT/ 15768 | 11115768 | 01/06/2019 | 07/04/2014 | 30/05/2011 | ||||
| Dewey Decimal Classification | Text Book | Library Annexe -2 (6th Floor) | Library Annexe -2 (6th Floor) | ON SHELF | 30/05/2011 | BOOK BASE | 525.00 | 8 | 658.8(SER)/ ZEI/BIT/ 15771 | 11115771 | 01/06/2019 | 07/04/2014 | 30/05/2011 | |||||
| Dewey Decimal Classification | Text Book | Library Annexe -2 (6th Floor) | Library Annexe -2 (6th Floor) | ON SHELF | 30/05/2011 | BOOK BASE | 525.00 | 8 | 3 | 658.8(SER)/ ZEI/BIT/ 15772 | 11115772 | 01/06/2019 | 02/01/2015 | 30/05/2011 | ||||
| Dewey Decimal Classification | Text Book | Library Annexe -2 (6th Floor) | Library Annexe -2 (6th Floor) | ON SHELF | 30/05/2011 | BOOK BASE | 525.00 | 6 | 658.8( SER)/ ZEI/BIT/ 15773 | 11115773 | 01/06/2019 | 15/04/2015 | 30/05/2011 | |||||
| Dewey Decimal Classification | Text Book | Main Library | Main Library | ON SHELF | 30/05/2011 | BOOK BASE | 525.00 | 5 | 658.89 (SER)/ ZEI/BIT/ 15769 | 11115769 | 07/06/2022 | 07/04/2014 | 30/05/2011 | |||||
| Dewey Decimal Classification | Text Book | Main Library | Main Library | ON SHELF | 30/05/2011 | BOOK BASE | 525.00 | 10 | 658.8(SER)/ ZEI/BIT/ 15770 | 11115770 | 07/06/2022 | 13/12/2018 | 30/05/2011 | |||||
| Dewey Decimal Classification | Text Book | Main Library | Main Library | ON SHELF | 30/05/2011 | BOOK BASE | 525.00 | 8 | 3 | 658.8 (SER)/ ZEI/BIT/ 15774 | 11115774 | 07/06/2022 | 07/04/2014 | 30/05/2011 |