MANAGING THE CUSTOMER EXPERIENCE (Record no. 28840)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00515 a2200169 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 120904b xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0-273-661-95-7 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812/SMI/WHE |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | SMITH, SHAUN |
| 9 (RLIN) | 4185 |
| 245 ## - TITLE STATEMENT | |
| Title | MANAGING THE CUSTOMER EXPERIENCE |
| Remainder of title | :TURNING CUSTOMER INTO ADVOCATES |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Name of publisher, distributor, etc | PRENTICE HALL |
| Date of publication, distribution, etc | 2002 |
| Place of publication, distribution, etc | LONDON |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | XIII, 264 p. |
| Other physical details | HB |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | CUSTOMER RELATION MANAGEMENT |
| 9 (RLIN) | 4187 |
| Topical term or geographic name as entry element | LOYAL CUSTOMER |
| 9 (RLIN) | 4188 |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | WHEELER JOE |
| 9 (RLIN) | 4186 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Item type | Reference |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Cost, normal purchase price | Total Checkouts | Full call number | Barcode | Date last seen | Date last borrowed | Cost, replacement price | Price effective from |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Not For Loan | Main Library | Main Library | Reference | 22/08/2012 | 19 | 2185.68 | 1 | 658.812/ SMI/ 18327 | 11118327 | 07/06/2022 | 27/10/2012 | 2735.85 | 22/08/2012 |