AN INVESTIGATION INTO SERVICE QUALITY-CUSTOMER LOYALTY RELATIONSHIP: THE MODERATING INFLUENCES (Record no. 32580)
[ view plain ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 00726nam a22001577a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20190610162716.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 140530b xxu||||| |||| 00| 0 eng d |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | SRIVASTAVA, MEDHA,: RAI, ALOK KUMAR |
| 9 (RLIN) | 13676 |
| 245 ## - TITLE STATEMENT | |
| Title | AN INVESTIGATION INTO SERVICE QUALITY-CUSTOMER LOYALTY RELATIONSHIP: THE MODERATING INFLUENCES |
| Statement of responsibility, etc | SRIVASTAVA, MEDHA |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | CALCUTTA |
| Name of publisher, distributor, etc | INDIAN INSTITUTE OF MANAGEMENT |
| Date of publication, distribution, etc | 8 MARCH 2014 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 11-31 |
| Other physical details | PAPER |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | SERVICE QUALITY, CUSTOMER LOYALTY, TRUST, COMMITMENT, CORPORATE IMAGE, SWITCHING COST, MODERATING EFFECT |
| 9 (RLIN) | 13677 |
| 773 0# - HOST ITEM ENTRY | |
| Host Biblionumber | 44276 |
| Host Itemnumber | 38675 |
| Main entry heading | |
| Edition | |
| Place, publisher, and date of publication | India Institute of Management Culcatta Culcatta |
| Other item identifier | 5552525 |
| Title | Decision Vol 41 |
| Record control number | |
| International Standard Serial Number | 0304-0941 |
| International Standard Book Number | |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Journal Article |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Public note |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Main Library | Main Library | 30/05/2014 | VOL. 41, NO. 1/5552525JA2 | 5552525JA2 | 30/05/2014 | 30/05/2014 | MARCH 2014 |