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A COMPLAINT IS A GIFT: USING CUSTOMER FEEDBACK AS A STRATEGIC TOOL:

By: Material type: TextTextPublication details: TATA MC-GRAW HILL PUBLISHING COMPANY LTD NEW DELHI 2003Description: 222ISBN:
  • 0-07-058209-2
Subject(s): DDC classification:
  • 10773 658.812
Available additional physical forms:
  • 129
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Holdings
Item type Current library Call number Status Date due Barcode Item holds
Book Book Main Library 658.812 / CLA / 10773 (Browse shelf(Opens below)) Available 11110773
Total holds: 0

129

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