Preface to the Second Edition
Changing Organizations in Our Complex World
Change Frameworks for Organizational Diagnosis "HOW" to Change
Change Frameworks for Organizational Diagnosis "WHAT" to Change?
Building and Energizing the Need for Change
Navigating Change through Formal Structures and Systems
Navigating the Informal Organization: Power and Culture
Managing Recipients of Change and Influencing Internal Stakeholders
Becoming a Master Change Agent
Action Planning and Implementation
Measuring Change: Designing Effective Control Systems
Summary Thoughts on Organization Change
Case Study
Index

Plan, implement, and evaluate organizational change

With the growing influence of the external environment on internal operations, organizations need to be able to adapt and change. Managers at all levels must diagnose organizational issues, develop a compelling vision, engage others in this collective journey, and bring change to fruition. This book helps leaders, managers, and students do just that.

Key Features:
- Takes a pragmatic, action-oriented approach: Frameworks are given to help readers understand, plan, implement, and evaluate change.
- Emphasizes the measurement of change: Students will learn that measurement is crucial not only to determine the progress of change plans but also that measurement itself is a change tool.
- Demonstrates principles and applications: Engaging, real-world examples, ‘Toolkit’ exercises, and cases illustrate theory and concepts.

New to this Edition:
- Streamlines the book’s Change Management Process model: This core figure, referenced in each chapter, helps students see the connections between topics and chapters.
- Includes new and updated examples: Contemporary cases explore organizational change issues in well-known corporations such as Dell Computers, the Home Depot, and Microsoft, as well as local community organizations.
- Provides valuable instructor resources: A password-protected Instructor Teaching Site at www.sagepub.com/cawsey2e includes PowerPoint® presentations, sample instructor material, exercises and simulations with guidelines and notes for effective use, video resources, web resources, and supplemental journal articles and reading material.