Chapter 1: Business Environment and Challenges
Chapter 2: Supply Chain Function and Structure
Chapter 3Customer Focus in Supply Chain Management
Chapter 4: Re-Engineering and Restructuring Process
Chapter 5: Strategic Supply Chain Management
Chapter 6: Excellence for Competitive Advantage
Chapter 7: Retail Supply Chain Management
Chapter 8: International Business and Global Supply Chain Management
Chapter 9: Quality and Reliability in SCM
Chapter 10: Sourcing of Supplies
Chapter 11: Buyer-Vendor Relationship
Chapter 12: Distribution Management
Chapter 13: Logistics Management and Outsourcing
Chapter 14: Information Technology-The SCM Enabler
Chapter 15: SCM Performance Measure Parameters
Chapter 16: Human Assets Management
Chapter 17: Mathematical Models for SCM
Tables
Index
Bibliography

The book has been organized into seventeen chapters :
Chapter 1: Business Environment and Challenges : explaining the working challenges faced by any business manager due to extensive competition and resultant market forces.
Chapter 2: Supply Chain Function and Structure : defining the concept and explaining the structure of supply chain with reference to the dynamics of the customer`s requirements.
Chapter 3: Customer Focus in Supply Chain Management : going into the customer behaviour and adjusting the supply chain to meet the ever-changing demand.
Chapter 4: Re-engineering and Re-structuring : bringing out the necessity and methodology of process transformation through BPR and ERP for effective results.
Chapter 5: Strategic Supply Chain Management: aligning the supply chain strategies with the overall business strategy of the organization.
Chapter 6: Excellence for Competitive Advantage : Intense global competition necessitates . 5 elements integration to reach excellence level for better market share.
Chapter 7: Retail Supply Chain Management: discussing very dynamic concept of Supply for the retail market with its peculiar dimensions.
Chapter 8: International Business and Global Supply Chain : highlighting special emphasis on international business and its dynamics.
Chapter 9: Quality and Reliability in SCM : bringing out the importance of quality and of E-Business effective method to stay in the market.
Chapter 10 : Supply Chain Effectiveness: explaining the procurement initiatives and concepts
Chapter 11 : Buyer-Vendor Relationship : discussing the effect of the external forces on business through Vendor development and partnership concept.
Chapter 12 : Distribution Management: The concept of improved and effective distribution system with its integration with marketing and production for timely supplies.
Chapter 13 : Logistics Management and Outsourcing: discussing the strategies of logistics for effective co-ordination and integration, bringing in the opportunities of outsourcing and reverse logistics for business improvements.
Chapter 14 : Information Technology ? The SCM Enabler : bringing out the involvement and integration of various supply chain elements through the information technology tools for domestic as well as global operations.
Chapter 15 : SCM Performance Measure Parameters : discussing the importance of performance measurement to know how effective the operations have become.
Chapter 16: Human Assets Management: A special chapter added to highlight the importance of human elements in effective supply chain operations.
Chapter 17 : Mathematical Models for SCM: another special chapter explaining the use of mathematical models for better decision making in various areas of responsibilities of the business manager.