Table of Contents
Our ethical code
Acknowledgements

Introduction
The Touchpoint Leadership proposition
The benefits of Touchpoint Leadership
About this book

01 The case for Touchpoint Leadership
The leadership challenge – and the paradoxes
Seeing leadership through a new lens: the Touchpoint Leadership proposition
The three domains of Touchpoint Leadership

02 Priming the touchpoint to become relational
Being fully present at the touchpoint
Personal growth through interaction at the touchpoint
Developing a relational perspective
Looking forward

03 Pivotal relationships – creating value within the organization
Connecting and reinforcing difference
Igniting connective energy at the touchpoint
Holding the relational space
Looking forward

04 Transforming partnership through the touchpoint
Introduction
The professional partnership ‘brand in action’
Building a coherent client relationship through connecting internal touchpoints
Footnote: partnering for client service across the business
Summary

05 Building and sustaining the collaborative enterprise
Introduction
Building connective leadership – vertically and horizontally
Catalysing connective learning
Trusting to act responsibly and freely
Conclusion

06 Developing touchpoint mastery
Introduction
A framework for learning
The Touchpoint Leadership developmental framework
Summary

Index

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Our world has many obvious leaders: captains of industry, high-achieving academics, CEOs, statesmen, champion athletes. But we also depend on leaders whose work is usually not so visible. They are all around us, filling crucial roles at every level of society, in all kinds of organizations and in our communities, enriching the lives of those around them and making the world a better place.
The Unknown Leader celebrates these leaders among us and invites you to join them. Hussein A. Al-Banawi shares the inspiring stories of some of today's Unknown Leaders and shows how they discovered their hidden talents through hard work, reflection and continual learning. He also recounts his own lifelong journey toward leadership and the invaluable lessons he gained from unusual friendships, daunting challenges, tough decisions, victories and defeats. And Al-Banawi explains the six crucial qualities every aspiring leader must develop, with specific advice about how to enhance these qualities in yourself.
Whether you are a student, a mid-career professional, an entrepreneur, or anyone seeking a richer and fulfilling life, The Unknown Leader will be a powerful guide and companion in your own lifelong journey.