Whether you're dealing with a problem employee or praising the good work of a colleague, you need to communicate in a way that promotes positive change in others. "Giving Effective Feedback" quickly walks you through the basics of delivering feedback that gets results, including: Choosing the right time to talk; Engaging in productive dialogue; Helping both star and struggling performers; Developing a plan for effective follow-up. Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executives--from the most trusted source in business. Also available as an ebook.