Table of Contents

Preface iii

Acknowledgements v

Introduction vii

Part One Pillars of Management Communication 1

Chapter 1 Communication Architecture for Professional Success 5

Chapter 2 A Process for Management Writing 46

Chapter 3 Individual and Collaborative Styles for Management Writing 72

Chapter 4 Oral Presentations 103

Chapter 5 Listening 145

Part Two Letters, Memos, and Email 159

Chapter 6 Formats and Techniques for Business Letters 163

Chapter 7 Saying “Yes” and “No” in Correspondence 191

Chapter 8 Persuasive Messages 226

Chapter 9 Effective Memos and E-mail 251

Part Three Reports and Proposals 271

Chapter 10 Short and Long Reports 275

Chapter 11 Proposals and Business Plans 340

Chapter 12 Graphic Aids for Documents and Presentations 362

Part Four Career Communication 389

Chapter 13 The Career Search, Resumes, and Follow-up Communications 393

Chapter 14 Guidelines for Interviewees and Interviewers 433

Part Five Communication Issues for Management Success 447

Chapter 15 Managing Meetings and Telephone Work 451

Chapter 16 Ethics and Law for Management Communication 467

Chapter 17 Gender Communication 488

Chapter 18 Crisis Communication and Media Relations 500

Chapter 19 Communication for Intercultural Management 509

Appendix A Management Communication Cases 533

Appendix B Grammar, Punctuation, and Usage 565

Appendix C Documentation 574

Index 583

Students require excellent communication skills in their business and academic lives. Management Communication is a step-by-step guide for learning specific techniques to help them improve those skills and achieving clarity and brevity in business writing. The authors follow a four-part approach to communication instruction: explain it, try it, evaluate it, perfect it. They provide graduate and undergraduate students, managers, and managers-in-training with the tools they need to become masterful communicators.
The new 3rd Edition has a greater focus on “strategy through skill” and provides more opportunities for applying skills and insights to a broad range of fields for success in future careers in accounting, finance, marketing, management, information systems, telecommunications, and HR.