Review
A practical, "user friendly," managerial handbook to implementing dynamic and effective conflict resolution practices. A first-rate guide. -- Midwest Book Review, August 2002

Chock full of definitions, clarifications, careful analysis, and thoughtful examples. Worthy of careful study. -- Alternative Resolutions, August 2002

Featured summary selection for Oct. 2002 (one of 30 best business books of the year). -- Soundview Executive Book Summaries, October 2002

Instead of reaching for the aspirin when a conflict arises, managers may want to reach for this book. -- Dallas Morning News, Sept. 15, 2002

It's not pay or working conditions but often a bad supervisor that causes problems. -- Houston Chronicle, June 7, 2002

Offers a framework for management that proactively minimizes conflict; ensures conflict that occurs is surfaced, resolved, and turned into learning. -- The Business Reader, July 2002

Relevant to the times. Thoroughly, concisely, covers the steps to take to turn conflict within the organization to its advantage. -- The Texas Mediator, Summer 2002

Shows how a company can create a comprehensive, organization-wide effort to resolve conflict events with proven strategies and practical tools. -- Delta Business Journal, August 2005

The book of the month is an authoritative examination of conflict in organizations. A framework that proactively minimizes conflict. -- The Business Reader, July 2002

What's refreshing about this book is the authors'view that a dose of conflict is actually good. -- Dispute Resolution Journal, Aug-Oct 2002 --This text refers to the Hardcover edition.