IES Management College And Research Centre

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121.
FINANCIAL SERVICES IN INDIA AVADHANI, V.A. by
Edition: 2
Publication details: MUMBAI HIMALAYA PUBLISHING HOUSE 2009
Online resources:
Availability: Items available for loan: Main Library (1)Collection, call number: FINANCE (CUP 12/SH 1) 332.1/ AVA/ 19186.

122.
THE INDIAN FINANCIAL SYSTEM AND DEVELOPMENT INNOVATING SUCCESS DESAI, VASANT by
Edition: 4
Publication details: MUMBAI HIMALAYA PUBLISHING HOUSE 2005
Online resources:
Availability: Items available for loan: Library Annexe -2 (6th Floor) (1)Collection, call number: FINANCE (CUP 12/SH 1) 332.0954/ DES/ 19190.

123.
FINANCIAL MARKETS AND SERVICES GORDON, E. by
Edition: 8
Publication details: MUMBAI HIMALAYA PUBLISHING HOUSE 1999
Availability: Items available for loan: Main Library (1)Collection, call number: FINANCE (CUP 12/SH 1) 332.1/ GOR/NAT/ 19544. Items available for reference: Main Library: Not For Loan (1)Collection, call number: REF 332.1/ GOR/NAT/ 19543.

124.
No cover image available
DECIPHERING ASSORTED FINDINGS ON MARKETER TRANSGRESSION LINKED TO SERVICE RECOVERY PARADOX by
Material type: Text Text; Format: print ; Literary form: Not fiction
In: GILANI, MEENAKSHI INDIAN JOURNAL OF MARKETING
Availability: Items available for loan: Main Library (1)Collection, call number: VOL. 42, NO. 11/555475JA3.

125.
THE FINANCIAL INCLUSION IMPERATIVE SUSTAINABLE APPROACHES JOSHI, DEEPALI PANT by
Publication details: DELHI CAMBRIDGE UNIVERSITY PRESS INDIA PVT. LTD., - UNDER THE IMPRINT OF FOUNDATION BOOKS 2011
Availability: Items available for loan: Main Library (1)Collection, call number: FINANCE (CUP 12/SH 1) 332.1/ JOS/ 19758.

126.
FINANCIAL SERVICES M Y KHAN by
Edition: 7
Publication details: NEW DELHI MCGRAW HILL EDUCATION PRIVATE LTD. 2013
Availability: Items available for loan: Main Library (1)Collection, call number: FINANCE (CUP 12/SH 1) 332.1/ KHA/ 20929. Items available for reference: Library Annexe -2 (6th Floor): Not For Loan (1)Collection, call number: REFERENCE 332.1/ KHA/ 20929.

127.
DELHI HUMAN DEVELOPMENT REPORT 2013: IMPROVING LIVES, PROMOTING INCLUSION INSTITUTE FOR HUMAN DEVELOPMENT by
Publication details: NEW DELHI ACADEMIC FOUNDATION 2013
Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: REFERENCE 331/AF/22549.

128.
INDIAN FINANCIAL REFORMS: PRIORITIES AND POLICIES POST GLOBAL FINANCIAL CRISIS by
Publication details: ACADEMIC FOUNDATION 2013
Availability: Items available for loan: Library Annexe (1)Collection, call number: 338.954/KAP/.

129.
FINANCIAL SERVICES AND RISK MANAGEMENT ROY, SAMANTHA by
Edition: M-12-50 2012-2014
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: MUMBAI IES MANAGEMENT COLLEGE AND RESEARCH CENTRE FEBRUARY 2014
Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: MMS/FIN/2012-2014/4441353.

130.
USING MICROSOFT OFFICE TO ENHANCE STUDENTS LEARNING ALLAN F. LIVERS by
Publication details: THOUSAND OAK CORWIN PRESS 2008
Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: 005.5/ LIV/ 23340.

131.
DO YOU WANT TO KEEP YOUR CUSTOMERS FOREVER? B. JOSEPH FINE II, DON PEPEPPERS, AND MARTHA ROGER by Series: HARVAR BUSINESS REVIEW CLASSICS
Publication details: BOSTON HARVARD BUSINESS PRESS 2009
Availability: Items available for loan: Main Library (1)Collection, call number: HBR (CUP /SH ) 658.812/ hbr/ 23568.

132.
No cover image available
ATTRIBUTE-LEVEL PERFORMANCE DIMENSIONS OF AIRLINE SERVICE QUALITY : A FACTOR ANALYSIS APPROACH PAPPACHAN, JOEMON: KOSHY, MOLI P. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: NEW DELHI SATYA GILANI ON BEHALF OF ASSOCIATED MANAGEMENT CONSULTANTS (P) LTD., AUGUST 2014
In: Indian Journal of Marketing Vol 44
Availability: No items available.

133.
ROYALTY AND FEES FOR TECHNICAL SERVICES by
Publication details: GURGAONi WOLTERTS KLUWER (INDIA0PVT LTD 2014
Availability: Items available for loan: Main Library (1)Collection, call number: DIRECT AND 336.2/ CCH/ 23839.

134.
MANAGEMENT OF FINANCIAL SERVICES C. RAMA GOPAL by
Publication details: NEW DELHI VIKAS PUBLISHING HOUSE 2014
Availability: Items available for loan: Main Library (1)Collection, call number: FINANCE (CUP 12/SH 1) 332.1/ RAM/ 23837.

135.
E-FINANCE:THE FUTURE IS HERE V C.JOSHI by
Edition: 2
Publication details: NEW DELHI SAGE PUBLICATIONS INC 2010
Availability: Items available for loan: Main Library (1)Collection, call number: FINANCE (CUP 12/SH 1) 658.15/ JOS/ 24321.

136.
SERVICE-ABILITY: KEVIN ROBSON CREATE A CUSTOMER CENTRIC CULTURE AND ACHIEVE COMPETITIVE ADVANTAGE by
Publication details: CHICHESTER JOHN WILEY AND SONS 2013
Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: REFERENCE 658.812/ ROB/ 24224.

137.
Services Marketing Text & Readings Shanker, Ravi by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Excel Books 2013
Availability: Items available for loan: Library Annexe (8)Collection, call number: 658.8/SHA/11124584, ... Items available for reference: Library Annexe: Not For Loan (1)Collection, call number: 658.8/SHA/11128824. Library Annexe: Not for loan (1)Collection, call number: 658.8/SHA/11124583.

138.
Services Marketing Concepts, planning and implementation by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Excel Books 2010
Availability: Items available for loan: Library Annexe (7)Collection, call number: 658.8(SER)/ BHA/ 24677/BHA/11124677, ...

139.
Cases In Services Marketing by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Excel Books 2010
Availability: Items available for loan: Library Annexe (3)Collection, call number: 658.8072/NAI/11124953, ... Items available for reference: Library Annexe: Not for loan (1)Collection, call number: 658.8072/NAI/11124952.

140.
You can't win a fight with your client & 49 other rules for providing great service Tom Markert by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York Collins 2007
Availability: Items available for loan: Library Annexe (2)Collection, call number: CUSTOMER R 658.812/ Mar/ 25182, ... Items available for reference: Library Annexe: Not For Loan (1)Collection, call number: REFERENCE 658.812/ Mar/ 25181.

141.
Competing in a service economy : how to create a competitive advantage through service development and innovation Anders Gustafsson and Michael D Johnson by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Wiley India Pvt Ltd. 2006
Availability: Items available for loan: Library Annexe (5)Collection, call number: CUSTOMER R 658.812/ Guf/Joh/ 25714, ...

142.
Introduction to technical services for library personnel Mary Liu Kao by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Jaico Publishing House 2003
Availability: Items available for loan: Library Annexe (2)Collection, call number: GENERAL (CUP /SH ) 020/ Kao/ 27616, ...

143.
Marketing Services by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Jaico Publishing House 2005
Availability: Items available for loan: Library Annexe (6)Collection, call number: 658.8(SER)/VED/11127828, ... Items available for reference: Library Annexe: Not for loan (1)Collection, call number: 658.8(SER)/VED/11127827.

144.
Services Marketing people technology strategy LOVELOCK, CHRISTOPHER by
Edition: 6th
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Pearson Education 2010
Availability: Not available: Library Annexe: In transit (1).

145.
Outsourcing of Financial Services Ramani, V.V, by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Hyderabad The ICFAI university Press 2006
Availability: Items available for loan: Library Annexe (1)Collection, call number: 658.4058/RAM/BEL/28507.

146.
CRM In Financial Services Garikaparthi, Madhavi by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Hyderabad The ICFAI university Press 2007
Availability: Items available for loan: Library Annexe (3)Collection, call number: 658.812/Gar/28510, ...

147.
Services Marketing A Multi-Dimensional Approach Rao, Pramod by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Hyderabad The ICFAI university Press 2007
Availability: Items available for loan: Library Annexe (3)Collection, call number: 658.8(SER)/RAO/GAD/28599, ... Items available for reference: Library Annexe: Not For Loan (1)Collection, call number: 658.8(SER)/RAO/GAD/28598.

148.
Shared Services Management A global perspective Srinivasan, Padma B. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Hyderabad The ICFAI university Press 2008
Availability: Items available for loan: Library Annexe (1)Collection, call number: 658.402/SRI/28658.

149.
Many UnHappy Returns One Man's Quest to Turn Around The Most Unnpopular Organization in America Rossotti, Charles O. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston Harvard Business School Press 2005
Availability: Items available for loan: Library Annexe (1)Collection, call number: 352.44/ROS/29241.

150.
Flip The Funnel how to use existing customers to gain new ones Jaffe, Joseph by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: United States of America John Wiley & Sons 2010
Availability: Items available for loan: Library Annexe (1)Collection, call number: 658.872/JAF/11129332.

151.
STATUTORY AUDITORS' INDEPENDENCE IN CORPORATE ACCOUNTING SCANDALS: A CASE STUDY OF SATYAM COMPUTER SERVICES LTD., ROY, MITRENDRA NARAYAN by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: NEW DELHI SATYA GILANI ON BEHALF OF ASSOCIATED MANAGEMENT CONSULTANTS (P) LTD., FEBRUARY 2015
In: GILANI, MEENAKSHI PRABANDHAN
Availability: Items available for loan: Main Library (1)Collection, call number: VOL. NO.8, NO. 2/5553781CSD2.

152.
Achieving competitive superiority through service excellence and customer centric technologies by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Mumbai K. J. Somaiya Institute of Management Studies and Research 2014
Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: RM-280.

153.
Marketing of Services Gupta, S.L. an Indian Perspectives by
Publication details: Delhi Wisdom Publications 2005
Availability: Items available for loan: Main Library (1)Collection, call number: 658.8(SER)/Gup/Rat/31463.

154.
Customer Relationship Management : Buttle, Francis concepts and tools by
Edition: 3
Publication details: London Routledge, cop. 2015
Availability: Items available for loan: Main Library (1)Collection, call number: 658.812/But/Mak/31460.

155.
GATS AN INTRODUCTION by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: HYDERABAD ICFAI 2007
Availability: Items available for loan: Main Library (1)Collection, call number: 382/DEY//30778.

156.
Services marketing: integrating customer focus across the firm Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler, Ajay Pandit by
Edition: 6
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Mcgraw-Hill Education India Private Ltd 2013
Availability: Items available for loan: Main Library (6)Collection, call number: 658.8 (SER)/Zei/Bit//30831, ...

157.
Services marketing : "People, technology and strategy" Lovelock, Christopher by
Edition: 12
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Delhi Pearson Education in South Asia 2016
Availability: Items available for loan: Main Library (1)Collection, call number: 658.8 (SER)/LOV/WIR/30901.

158.
Services marketing : "People, technology and strategy" Lovelock, Christopher by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Delhi Pearson education Noida
Availability: Items available for loan: Main Library (1)Collection, call number: 658.8/LOV/WIR/30902.

159.
Services marketing : "People, technology and strategy" Lovelock, Christopher by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Delhi Pearson education 2011
Availability: Items available for loan: Main Library (1)Collection, call number: 658.8/LOV/WIR/30903.

160.
Services Marketing : "People, technology and strategy" Lovelock, Christopher by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Delhi Pearson education 2011
Availability: Items available for loan: Main Library (1)Collection, call number: 658.8/LOV/30904.

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