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	41.	ENCYCLOPEDIA OF CUSTOMER RELATIONSHIP MANAGEMENT: by JAIN NAVEEN CHAND Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEWDELHI AITBS PUBLISHER AND DISRTIBUTORS 2008 Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: REF 658.812 / JAI / 9727. Log in to add tags Add to cart (remove)
	42.	BAG THE ELEPHANT:HOW TO WIN KEEP BIG CUSTOMERS by KAPLAN STEVE Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEW YORK WORKMAN PUBLISHING 2008 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / KAP / 9776. Place hold Log in to add tags Add to cart (remove)
	43.	CUSTOMER RELATIONSHIP MANAGEMENT:MODERN TRENDS AND PERSPECTIVES by KNOX SIMON;PAYNE ADRIAN;STAN MAKLAN Material type: Text; Format: print ; Literary form: Not fiction Publication details: USA BUTTERWORTH-HEINEMANN 2008 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / KNO / 9803. Place hold Log in to add tags Add to cart (remove)
	44.	MANAGING GLOBAL CUSTOMERS:AN INTEGRATED APPROACH by AUDREY J M;YIP GEORGE S Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEW DELHI OXFORD UNIVERSITY PRESS 2007 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / AUD / 9814. Place hold Log in to add tags Add to cart (remove)
	45.	CUSTOMER RELATIONSHIP MANAGEMENT:MODERN TRENDS AND PERSPECTIVES by PHELPS GRAHAM ROBERT Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEWDELHI VIVA BOOKS PRIVATE LTD 1998 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / PHE / 9821. Place hold Log in to add tags Add to cart (remove)
	46.	CUSTOMER RELATIONSHIP MANAGEMENT:MODERN TRENDS AND PERSPECTIVES by S SHANMUGASUNDARAM SHANMUGASUNDARAM Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEW DELHI PRENTICE-HALL OF INDIA PVT LTD 2008 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / / 9828. Place hold Log in to add tags Add to cart (remove)
	47.	THE SATISFIED CUSTOMER:WINNER AND LOSERS IN THE BATTLE FOR BUYER PREFERNCE by FORNELL CLAES Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEW YORK PALGRAVE MACMILLAN 2007 Availability: Items available for loan: Main Library (1)Collection, call number: 658.8343 / FOR / 10095. Place hold Log in to add tags Add to cart (remove)
	48.	MEASURING CUSTOMER SATISFACTION AND LOYALTY: SURVEY DESIGN, USE AND STATISTICAL ANALYSIS METHODS by HAYES, BOB E Publication details: NEW DELHI ASQ QUALITY PRESS 2010 Availability: Items available for loan: Main Library (1)Collection, call number: Text Book 658.8342/ HAY/ 17050. Place hold Log in to add tags Add to cart (remove)
	49.	MARKETING OF HOSPITAL SERVICES RAO, SRINIVASA U: SREENIVAS, T by RAO, SRINIVASA U SREENIVAS, T Publication details: NEW DELHI SERIALS PUBLICATIONS 2012 Availability: Items available for loan: Main Library (1)Collection, call number: MARKETING 615.068/ RAO/ 18500. Place hold Log in to add tags Add to cart (remove)
	50.	EVANGELIST MARKETING WHAT APPLE, AMAZON, AND NETFLIX UNDERSTAND ABOUT THEIR CUSTOMERS ( THAT YOUR COMPANY PROBABLY DOESN'T) by GOLDFAYN, ALEX L Publication details: DALIAS BENBELLA BOOKS, INC. 2011 Availability: Items available for loan: Main Library (1)Collection, call number: MARKETING 658.8342/ GOL/ 18578. Place hold Log in to add tags Add to cart (remove)
	51.	SERVICE-ABILITY: KEVIN ROBSON CREATE A CUSTOMER CENTRIC CULTURE AND ACHIEVE COMPETITIVE ADVANTAGE by ROBSON, KEVIN Publication details: CHICHESTER JOHN WILEY AND SONS 2013 Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: REFERENCE 658.812/ ROB/ 24224. Log in to add tags Add to cart (remove)
	52.	You can't win a fight with your client & 49 other rules for providing great service Tom Markert by Markert, Tom Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York Collins 2007 Availability: Items available for loan: Library Annexe (2)Collection, call number: CUSTOMER R 658.812/ Mar/ 25182, ... Items available for reference: Library Annexe: Not For Loan (1)Collection, call number: REFERENCE 658.812/ Mar/ 25181. Place hold Log in to add tags Add to cart (remove)
	53.	Handbook of Customer Satisfaction by Hill, N and Alexander, J Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Infinity Books 2006 Availability: Not available: Library Annexe: In transit (1). Place hold Log in to add tags Add to cart (remove)
	54.	Retail selling : how to achieve maximum retail sales Peter Fleming by Fleming, Pater Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Jaico Publishing House 2007 Availability: Items available for loan: Main Library (11)Collection, call number: RETAIL MAN 658.87 / FLE / 3905, ... Items available for reference: Library Annexe: Not For Loan (1)Collection, call number: RETAIL MAN 658.87/GLE/11127752. Place hold Log in to add tags Add to cart (remove)
	55.	The Huawei story Tian Tao and Wu Chunbo by Tao, Tian Chunbo, Wu Publication details: New Delhi SAGE, 2015 Availability: Items available for loan: Main Library (1)Collection, call number: ECONOMICS (CUP 7/SH 1) 338.761/ Tao/Chu/ 29890. Place hold Log in to add tags Add to cart (remove)
	56.	No cover image available A study on customer satisfaction towards royal enfield bikes, Mumbai Patel, Bhavesh by Patel, Bhavesh Edition: MM-13-06 2013-2015 Material type: Text; Format: print ; Literary form: Not fiction Publication details: Mumbai IES's Management College and Research Centre April 2015 Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: MMM/2013-2016/4441731. Log in to add tags Add to cart (remove)
	57.	No cover image available Perceived Service Quality and Consumer Satisfaction : An Empirical Study from Direct to Home (DTH) TV Industry by Kaur, Kamalpreet Singh, Amar Inder Material type: Text; Format: print ; Literary form: Not fiction In: GILANI, MEENAKSHI INDIAN JOURNAL OF MARKETING Availability: Items available for loan: Main Library (1)Collection, call number: Vol 47, No 8/ 5557635JA3. Place hold Log in to add tags Add to cart (remove)
	58.	What customers crave: how to create relevant and memorable experiences at every touchpoint by Webb, Nicholas J Publication details: New York AMACOM, American Management Association 2017 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812/ Web/ 35399. Lists: Marketing Books-General-17-July-2018. Place hold Log in to add tags Add to cart (remove)
	59.	No cover image available An empirical study on consumer satisfaction for smart wristbands by Palak Chaudhary Edition: PG-18-69 Material type: Text Publication details: Mumbai IES Management College and Research Centre 2021 Availability: Items available for loan: Main Library (1)Collection, call number: Project Report-Pharma PG-Mar/18-20/4443002. Place hold Log in to add tags Add to cart (remove)

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