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	81.	CONSUMER AND QUALITY: by MURTHY DBN Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEWDELHI NEW AGE INTERNATIONAL PUBLICATION 2001 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / MUR / 7684. Place hold Log in to add tags Add to cart (remove)
	83.	No cover image available CRM AT THE SPEED OF LIGHT:ESSENTIAL CUSTOMER STRATEGIES FOR THE 21ST CENTURY by GREENBERGE PAUL Edition: 3RD Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEW DELHI TATA MC-GRAW HILL PUBLISHING COMPANY LTD 2006 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / GRE / 7739. Place hold Log in to add tags Add to cart (remove)
	84.	ELECTRONIC CUSTOMER RELATIONSHIP MANAGEMENT: by C NICHOLAS ROMANO;JERRY JERRY FJERMESTAD Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEW DELHI PRENTICE-HALL OF INDIA PVT LTD 2006 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / / 8037. Place hold Log in to add tags Add to cart (remove)
	85.	No cover image available CUSTOMER RELATIONSHIP MANAGEMENT:MODERN TRENDS AND PERSPECTIVES by SHARMA RAKESH;SINHA CHHABI Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEWDELHI BIZTANTRA 2007 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / SHA / 8102. Place hold Log in to add tags Add to cart (remove)
	86.	PROVIDING EXCEPTIONAL CUSTOMER SERVICE:THE BOOST PROFIT by ROWSON PAULINE Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEWDELHI INFINITY BOOKS 2007 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / ROW / 8104. Place hold Log in to add tags Add to cart (remove)
	87.	UP YOUR SERVICES:STRATEGIES AND ACTION STEPS TO DELIGHT YOUR CUSTOMERS NOW by KAUFMAN RON Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEW DELHI EAST - WEST PRESS PVT LTD 2007 Availability: Items available for loan: Library Annexe (1)Collection, call number: 658.812 / KAU / 8134. Place hold Log in to add tags Add to cart (remove)
	88.	MAKING CUSTOMER SERVICE HAPPEN:A SIMPLE AND EFFECTIVE GUIDE TO ACHIEVING UNBELIEVABLE CUSTOMER SATISFACTION WHILE REDUCING YOUR COS by HICKEY KRISTIN Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEWDELHI VIVA BOOKS PRIVATE LTD 2006 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / HIC / 8222. Place hold Log in to add tags Add to cart (remove)
	89.	No cover image available CUSTOMER RELATIONSHIP MANAGEMENT:MODERN TRENDS AND PERSPECTIVES by BLOMQUIST RALPH;DAHL JOHAN;HAEGER THOMAS Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEWDELHI INFINITY BOOKS 2006 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / BLO / 8268. Place hold Log in to add tags Add to cart (remove)
	90.	CUSTOMER RELATIONSHIP MANAGEMENT:. by PEERU MOHAMED H;SAGADEVEN A Material type: Text; Format: print ; Literary form: Not fiction Publication details: MUMBAI VIKAS PUBLISHING HOUSE 2002 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / PEE / 8492. Place hold Log in to add tags Add to cart (remove)
	91.	"CUSTOMER SERVICE NIGHTMARES:10 TALES OF THE WORST EXPERINCES POSSIBLE , AND HOW THEY COULD HAVE BEEN FIXED" by FRIEDMAN NANCY Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEWDELHI VIVA BOOKS PRIVATE LTD 2004 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / FRI / 8721. Place hold Log in to add tags Add to cart (remove)
	92.	COMPETING FOR CUSTOMERS AND WINNING WITH VALUE:BREAKTHROUGH STRATEGIES FOR MARKET DOMINANCE by REGINALD GOEKE W;REIDENBACH ERIC R Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEWDELHI PEARSON EDUCATION DORLING KINDERSLEY INDIA PVT LTD 2006 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / REG / 8760. Place hold Log in to add tags Add to cart (remove)
	93.	CUSTOMER VALUE INVESTMENT:FORMULA FOR SUSTAINED BUSINESS SUCCESS by MAHAJAN GUTAM Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEWDELHI RESPONSE BOOKSA DIVISION OF SAGE PUBLICATION 2008 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / MAH / 8836. Place hold Log in to add tags Add to cart (remove)
	94.	CUSTOMER RELATIONSHIP MANAGEMENT:MODERN TRENDS AND PERSPECTIVES by REINARTZ WERNER J Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEW JERSEY JOHN WILY AND SONS PVT LTD 2006 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / REI / 8844. Place hold Log in to add tags Add to cart (remove)
	95.	CUSTOMER RELATIONSHIP MANAGEMENT:MODERN TRENDS AND PERSPECTIVES by CHATURVEDI ABHINAV;CHATURVEDI MUKESH Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEW DELHI EXCEL BOOKS 2005 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / CHA / 8854. Place hold Log in to add tags Add to cart (remove)
	96.	REDIFINING CUSTOMER VALUE: by MUKHERJEE KAUSHIK Material type: Text; Format: print ; Literary form: Not fiction Publication details: HYDERABAD ICFAI UNIVERSITY PRESS 2007 Availability: Items available for loan: Library Annexe (1)Collection, call number: ICFAI(CUP /SH ) 658.812 / MUK / 9117. Place hold Log in to add tags Add to cart (remove)
	97.	CUSTOMER RETENTION MANAGEMENT CONCEPTS AND APPLICATIONS KRISHNA, JAYA S. by KRISHNA, JAYA S JAYAKRISHNA S S Material type: Text; Format: print ; Literary form: Not fiction Publication details: HYDERABAD ICFAI UNIVERSITY PRESS 2006 Availability: Items available for loan: Library Annexe (1)Collection, call number: ICFAI(CUP /SH ) 658.812/KRI/9136. Place hold Log in to add tags Add to cart (remove)
	98.	ENCYCLOPEDIA OF CUSTOMER RELATIONSHIP MANAGEMENT: by JAIN NAVEEN CHAND Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEWDELHI AITBS PUBLISHER AND DISRTIBUTORS 2008 Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: REF 658.812 / JAI / 9727. Log in to add tags Add to cart (remove)
	99.	BAG THE ELEPHANT:HOW TO WIN KEEP BIG CUSTOMERS by KAPLAN STEVE Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEW YORK WORKMAN PUBLISHING 2008 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / KAP / 9776. Place hold Log in to add tags Add to cart (remove)
	100.	CUSTOMER RELATIONSHIP MANAGEMENT:MODERN TRENDS AND PERSPECTIVES by KNOX SIMON;PAYNE ADRIAN;STAN MAKLAN Material type: Text; Format: print ; Literary form: Not fiction Publication details: USA BUTTERWORTH-HEINEMANN 2008 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / KNO / 9803. Place hold Log in to add tags Add to cart (remove)
	101.	MANAGING GLOBAL CUSTOMERS:AN INTEGRATED APPROACH by AUDREY J M;YIP GEORGE S Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEW DELHI OXFORD UNIVERSITY PRESS 2007 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / AUD / 9814. Place hold Log in to add tags Add to cart (remove)
	102.	CUSTOMER RELATIONSHIP MANAGEMENT:MODERN TRENDS AND PERSPECTIVES by PHELPS GRAHAM ROBERT Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEWDELHI VIVA BOOKS PRIVATE LTD 1998 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / PHE / 9821. Place hold Log in to add tags Add to cart (remove)
	103.	CUSTOMER RELATIONSHIP MANAGEMENT:MODERN TRENDS AND PERSPECTIVES by S SHANMUGASUNDARAM SHANMUGASUNDARAM Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEW DELHI PRENTICE-HALL OF INDIA PVT LTD 2008 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / / 9828. Place hold Log in to add tags Add to cart (remove)
	104.	DEVELOPING AND MANAGING CUSTOMER RELATIONSHIPS: PLANS FOR IMPLEMENTATION: by JOHAN DAHL;RALPH BLOMQUIST;TOMAS HAEGER Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEWDELHI INFINITY BOOKS 2008 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / JOH / 10479. Place hold Log in to add tags Add to cart (remove)
	105.	MARKETING FOR RAINMAKERS: 52 RULES OF ENGAGGEMENT TO ATTRACT AND RETAIN CUSTOMER: by PHIL FRAGASS0 Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEWJERSEY JOHN WILY AND SONS PVT LTD 2008 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / PHI / 10553. Place hold Log in to add tags Add to cart (remove)
	106.	A COMPLAINT IS A GIFT: USING CUSTOMER FEEDBACK AS A STRATEGIC TOOL: by CLAUS MOLLER;JANELLE BARLOW Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEW DELHI TATA MC-GRAW HILL PUBLISHING COMPANY LTD 2003 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / CLA / 10773. Place hold Log in to add tags Add to cart (remove)
	107.	CUSTOMER RELATIONS MANAGEMENT: BANKING PERSPECTIVES: by NIRANJAN PANI;SARBESWAR MOHAPATRA Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEW DELHI MAHAMAYA PUBLISHING HOUSE 2009 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / NIR / 10803. Place hold Log in to add tags Add to cart (remove)
	108.	"SATISFIED CUSTOMERS TELL THREE FRIENDS,ANGRY CUSTOMERS TELL 3000:RUNNING A BUSINESS IN TODAY'S CONSUMER-DRIVEN WORLD" by "BHANOT, T,;" Material type: Text; Format: print ; Literary form: Not fiction Publication details: U S A DOUBLEDAY 2008 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / BHA / 11313. Place hold Log in to add tags Add to cart (remove)
	109.	HUMAN SIGMA:MANAGING EMPLOYEE CUSTOMER ENCOUNTER by JIM ASPLUND;JOHN H FLEMING Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEW YORK GALLUP PRESS 2007 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / JIM / 11325. Place hold Log in to add tags Add to cart (remove)
	110.	CUSTOMER RELATIONSHIP MANAGEMENT: by SUGANDHI K Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEWDELHI NEW AGE INTERNATIONAL PVT LTD 2008 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / SUG / 11410. Place hold Log in to add tags Add to cart (remove)
	111.	CUSTOMER RELATIONSHIP MANAGEMENT: by BARAN J ROGER;DANIEL STRUNK P;GALKA J ROBERT Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEW DELHI CENGAGE LEARNING INDIA PRIVATE LIMITED 2008 Availability: Items available for loan: Main Library (5)Collection, call number: 658.812 / BAR / 11588, ... Place hold Log in to add tags Add to cart (remove)
	112.	SIMPLE WAYS TO MANAGE YOUR SERVICE CUSTOMERS:SERVICE MANAGRMENT IDEA by BATRA VIJAY;BATRA PRAMOD Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEW DELHI THINK INC 2004 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / BAT / 11610. Place hold Log in to add tags Add to cart (remove)
	113.	PERFORMANCE DRIVEN CRM:HOW TO MAKE YOUR CUSTOMER RELATIONSHIP MANAGEMENT VISION REALITY by A BROWN STANLEY;GULYCZ GULYCZ MOOSHA Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEW DELHI WILEY INDIA PVT. LTD. 2006 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / A B / 11676. Place hold Log in to add tags Add to cart (remove)
	114.	No cover image available CUSTOMER RELATIONSHIP MANAGEMENT:With case studies by DINABHAI MURTY VSR Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEW DELHI SURENDRA PUBLICATIONS 2009 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / DIN / 11782. Place hold Log in to add tags Add to cart (remove)
	115.	CUSTOMER RELATIONSHIP MANAGEMENT: by SUGANDHI K Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEWDELHI NEW AGE INTERNATIONAL P LTD 2008 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / SUG / 11883. Place hold Log in to add tags Add to cart (remove)
	116.	CUSTOMER RELATIONSHIP MANAGEMENT:CONCEPTS AND CASES by RAI ALOK KUMAR Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEW DELHI PHI LEARNING PRIVATE LIMITED 2008 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / RAI / 11913. Place hold Log in to add tags Add to cart (remove)
	117.	NEW ECONOMY EMOTION:ENGAGING CUSTOMER PASSION WITH E-CRM by ARNDT MATTHIAS;ZINGALE ALFREDO Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEWYORK JOHN WILY AND SONS PVT LTD 2001 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / ARN / 11962. Place hold Log in to add tags Add to cart (remove)
	118.	INSTANT REPEAT BUSINIESS: by SUGARS J BRADLEY Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEW DELHI TATA MC-GRAW HILL PUBLISHING COMPANY LTD 2007 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / SUG / 12063. Place hold Log in to add tags Add to cart (remove)
	119.	25 REPRODUCIBLE ACTIVITIES FOR CUSTOMER SERVICE EXCELLENCE: by GARBER PETER R Material type: Text; Format: print ; Literary form: Not fiction Publication details: AMHERST "HRD PRESS, INC." 2005 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / GAR / 12133. Place hold Log in to add tags Add to cart (remove)
	120.	CUSTOMER RELATIONSHIP MANAGEMENT: by BARAN ROGER J;GALKA ROBERT J;STRUNK DANIEL P Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEW DELHI CENGAGE LEARNING INDIA PRIVATE LIMITED 2008 Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: REF 658.812 / BAR / 12420. Log in to add tags Add to cart (remove)