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	1.	YOU CAN'T LEAD WITH YOUR FEET ON THE DESK BUILDING RELATIONSHIPS, BREAKING DOWN BARRIERS, AND DELIVERING PROFITS EDWIN FULLER by FULLLER, ED Publication details: NEW JERSEY JOHN WILEY & SONS, INC 2011 Availability: Items available for loan: Main Library (1)Collection, call number: Leadership 658.4092/ FUL/ 18624. Place hold Log in to add tags Add to cart (remove)
	2.	ACCELARATING CUSTOMER RELATIONSHIP RONALD S. SWIFT USING CRM AND RELATIONSHIPS by SWIFT, RONALS F Publication details: NEW JERSEY PRENTICE HALL 2000 Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: REF 658.812/ SWI/ 18872. Log in to add tags Add to cart (remove)
	3.	VALUABLE CONTENT MARKETING WHY QUALITY CONTENT IS KEY TO BUSINESS SUCCESS SONJA JEFFERSON AND SHARON TANTON by JEFFERSON, SONJA TANTON, SHARON Publication details: NEW DELHI KOGAN PAGE LIMITED 2013 Availability: Items available for loan: Main Library (1)Collection, call number: 658.8[EM]/ JEF/TAN/ 21875. Place hold Log in to add tags Add to cart (remove)
	4.	TRUE STORY: HOW TO COMBINE STORY AND ACTION TO TRANSFORM YOUR BUSINESS MONTAGUE, TY by MONTAGUE, TY Publication details: BOSTON, MASSACHUSETTS HARVARD BUSINESS REVIEW PRESS 2013 Availability: Items available for loan: Main Library (1)Collection, call number: MARKETING 658.8/MON/22556. Lists: Harvard Publiactions, Recent Additions _February 2014. Place hold Log in to add tags Add to cart (remove)
	5.	MARKETING MYOPIA THEODORE LEVIN by LEVIN, THEODORE Series: HARVARD BUSINESS REVIEW CLASSICS Publication details: BOSTON HARVARD BUSINESS PRESS 2006 Availability: Items available for loan: Main Library (1)Collection, call number: HBR (CUP /SH ) 658.8/ LEV/ 23576. Lists: Harvard Publiactions. Place hold Log in to add tags Add to cart (remove)
	6.	You can't win a fight with your client & 49 other rules for providing great service Tom Markert by Markert, Tom Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York Collins 2007 Availability: Items available for loan: Library Annexe (2)Collection, call number: CUSTOMER R 658.812/ Mar/ 25182, ... Items available for reference: Library Annexe: Not For Loan (1)Collection, call number: REFERENCE 658.812/ Mar/ 25181. Place hold Log in to add tags Add to cart (remove)
	7.	Creating Lasting Value All India Management Association. by All India Management Association Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Excel Books 2009 Availability: Items available for loan: Library Annexe (4)Collection, call number: MANAGEMENT (CUP 19/SH 1TO3) 658/ AIM/ 28770, ... Items available for reference: Library Annexe: Not For Loan (1)Collection, call number: REFERENCE 658/ AIM/ 28769. Place hold Log in to add tags Add to cart (remove)
	8.	Gonzo Marketing winning through worst practices by Locke, Christopher Material type: Text; Format: print ; Literary form: Not fiction Publication details: United Kingdom Capstone Publishing Ltd 2001 Availability: Items available for loan: Library Annexe (1)Collection, call number: MARKETING 658.8/ LOC/ 28786. Place hold Log in to add tags Add to cart (remove)
	9.	Information Masters secrets of the customers race by Mckean, John Material type: Text; Format: print ; Literary form: Not fiction Publication details: England John Wiley & Sons 1999 Availability: Items available for loan: Library Annexe (1)Collection, call number: MCK/11129259. Place hold Log in to add tags Add to cart (remove)
	10.	Flip The Funnel how to use existing customers to gain new ones Jaffe, Joseph by Jaffe, Joseph Material type: Text; Format: print ; Literary form: Not fiction Publication details: United States of America John Wiley & Sons 2010 Availability: Items available for loan: Library Annexe (1)Collection, call number: 658.872/JAF/11129332. Place hold Log in to add tags Add to cart (remove)
	11.	Profitable customer engagement : concept, metrics, and strategies V. Kumar by V. Kumar Publication details: New Delhi Sage Response 2013 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812/ Kum/ 29936. Place hold Log in to add tags Add to cart (remove)
	12.	Customer Relationship Management : Buttle, Francis concepts and tools by Buttle, Francis Maklan, Stan Edition: 3 Publication details: London Routledge, cop. 2015 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812/But/Mak/31460. Place hold Log in to add tags Add to cart (remove)
	13.	The amazement revolution : seven customer service strategies to create an amazing customer (and employee) experience Shep Hyken by Hyken, Shep Publication details: Austin Greenleaf Book Group Press 2011 Availability: Items available for loan: Main Library (1)Collection, call number: CUSTOMER R 658.812/ Hyk/ 31983. Lists: Recent Additions to the Library-July-16. Place hold Log in to add tags Add to cart (remove)
	14.	The art of client service : the classic guide Robert Solomon by Solomon, Robert Edition: 3 Publication details: New Delhi Wily India Pvt. Ltd. 2016 Availability: Items available for loan: Main Library (1)Collection, call number: CUSTOMER R 658.812/ Sol/ 32652. Lists: Recent Additions to the Library-September-16. Place hold Log in to add tags Add to cart (remove)
	15.	Advanced customer analytics: targeting, valuing, segmenting and loyalty techniques by Grigsby, Mike Publication details: United Kingdom Kogan Page 2016 Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: 658.812/Gri/34006. Lists: Recent aditions_August 2017. Log in to add tags Add to cart (remove)
	16.	No cover image available Once a customer, always a customer : how to deliver customer service that creates customers for life Chris Daffy by Daffy, Chris Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Harper Collins India Pvt. Ltd 1996 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812\ Daf\ G-36. Place hold Log in to add tags Add to cart (remove)
	17.	What customers crave: how to create relevant and memorable experiences at every touchpoint by Webb, Nicholas J Publication details: New York AMACOM, American Management Association 2017 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812/ Web/ 35399. Lists: Marketing Books-General-17-July-2018. Place hold Log in to add tags Add to cart (remove)

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