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	1.	COMPETING IN SERVICE ECONOMY:HOW TO CREAT A COMPETITIVE ADVANTAGE THROUGH SERVICES DEVELOPMENT by GUSTAFSON ANDERS .;JOHNSON MICHAEL D Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEW JERSEY JOHN WILY AND SONS PVT LTD 2003 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / GUS / 7421. Place hold Log in to add tags Add to cart (remove)
	2.	MAKING CUSTOMER SERVICE HAPPEN:A SIMPLE AND EFFECTIVE GUIDE TO ACHIEVING UNBELIEVABLE CUSTOMER SATISFACTION WHILE REDUCING YOUR COS by HICKEY KRISTIN Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEWDELHI VIVA BOOKS PRIVATE LTD 2006 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / HIC / 8222. Place hold Log in to add tags Add to cart (remove)
	3.	25 REPRODUCIBLE ACTIVITIES FOR CUSTOMER SERVICE EXCELLENCE: by GARBER PETER R Material type: Text; Format: print ; Literary form: Not fiction Publication details: AMHERST "HRD PRESS, INC." 2005 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / GAR / 12133. Place hold Log in to add tags Add to cart (remove)
	4.	DO YOU WANT TO KEEP YOUR CUSTOMERS FOREVER? B. JOSEPH FINE II, DON PEPEPPERS, AND MARTHA ROGER by FINE II, B. JOSEPH PEPEPPERS, DON ROGER, MARTHA Series: HARVAR BUSINESS REVIEW CLASSICS Publication details: BOSTON HARVARD BUSINESS PRESS 2009 Availability: Items available for loan: Main Library (1)Collection, call number: HBR (CUP /SH ) 658.812/ hbr/ 23568. Lists: Harvard Publiactions. Place hold Log in to add tags Add to cart (remove)
	5.	SERVICE-ABILITY: KEVIN ROBSON CREATE A CUSTOMER CENTRIC CULTURE AND ACHIEVE COMPETITIVE ADVANTAGE by ROBSON, KEVIN Publication details: CHICHESTER JOHN WILEY AND SONS 2013 Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: REFERENCE 658.812/ ROB/ 24224. Log in to add tags Add to cart (remove)
	6.	You can't win a fight with your client & 49 other rules for providing great service Tom Markert by Markert, Tom Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York Collins 2007 Availability: Items available for loan: Library Annexe (2)Collection, call number: CUSTOMER R 658.812/ Mar/ 25182, ... Items available for reference: Library Annexe: Not For Loan (1)Collection, call number: REFERENCE 658.812/ Mar/ 25181. Place hold Log in to add tags Add to cart (remove)
	7.	Competing in a service economy : how to create a competitive advantage through service development and innovation Anders Gustafsson and Michael D Johnson by Gustafsson, Anders Johnson, Michael D Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Wiley India Pvt Ltd. 2006 Availability: Items available for loan: Library Annexe (5)Collection, call number: CUSTOMER R 658.812/ Guf/Joh/ 25714, ... Place hold Log in to add tags Add to cart (remove)
	8.	Flip The Funnel how to use existing customers to gain new ones Jaffe, Joseph by Jaffe, Joseph Material type: Text; Format: print ; Literary form: Not fiction Publication details: United States of America John Wiley & Sons 2010 Availability: Items available for loan: Library Annexe (1)Collection, call number: 658.872/JAF/11129332. Place hold Log in to add tags Add to cart (remove)
	9.	Customer Relationship Management : Buttle, Francis concepts and tools by Buttle, Francis Maklan, Stan Edition: 3 Publication details: London Routledge, cop. 2015 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812/But/Mak/31460. Place hold Log in to add tags Add to cart (remove)
	10.	No cover image available Services marketing K. Rama Mohana Rao by Rama Mohana Rao, K Edition: 2 Material type: Text; Format: print ; Literary form: Not fiction Publication details: Noida Pearson Education Services Pvt. Ltd c2011 Availability: Items available for loan: Main Library (1)Collection, call number: SERVICES M 658.8(SER)/ Moh/ 31851. Items available for reference: Main Library: Not For Loan (1)Collection, call number: REFERENCE 658.8(SER)/ Moh/ 31850. Place hold Log in to add tags Add to cart (remove)
	11.	The amazement revolution : seven customer service strategies to create an amazing customer (and employee) experience Shep Hyken by Hyken, Shep Publication details: Austin Greenleaf Book Group Press 2011 Availability: Items available for loan: Main Library (1)Collection, call number: CUSTOMER R 658.812/ Hyk/ 31983. Lists: Recent Additions to the Library-July-16. Place hold Log in to add tags Add to cart (remove)
	12.	No cover image available Once a customer, always a customer : how to deliver customer service that creates customers for life Chris Daffy by Daffy, Chris Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Harper Collins India Pvt. Ltd 1996 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812\ Daf\ G-36. Place hold Log in to add tags Add to cart (remove)
	13.	What customers crave: how to create relevant and memorable experiences at every touchpoint by Webb, Nicholas J Publication details: New York AMACOM, American Management Association 2017 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812/ Web/ 35399. Lists: Marketing Books-General-17-July-2018. Place hold Log in to add tags Add to cart (remove)
	14.	No cover image available Implementation of Replenishment System Using Kanban as a Tool by Patil, Vikas. R Kumar, S. A. Vasantha Material type: Text; Format: print ; Literary form: Not fiction In: MURTHY, E N OPERATIONs MANAGEMENT Availability: Items available for loan: Main Library (1)Collection, call number: Vol 17, No 1/ 5558562JA2. Place hold Log in to add tags Add to cart (remove)
	15.	No cover image available Realizing Total Customer Experience through Six Sigma Marketing: An empirical approach by Muralidharan, K Raval, Neha Material type: Text; Format: print ; Literary form: Not fiction In: CHAKRAVORTY S K (EDITOR) PRODUCTIVITY Availability: Items available for loan: Main Library (1)Collection, call number: Vol 60, No 3/ 55511258JA8. Place hold Log in to add tags Add to cart (remove)
	16.	Bank 4.0: banking everywhere, never at a bank by King, Brett Publication details: Embassy Books Availability: Items available for loan: Main Library (1)Collection, call number: 332.10688/Kin/38587. Place hold Log in to add tags Add to cart (remove)

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