IES Management College And Research Centre

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1.
woo,wow and win :service design,strategy, and the art of customer delight by
Publication details: U.S.A. Harper Collins 2016
Availability: Items available for loan: Main Library (1)Collection, call number: 658.4012/Ste/Oco/34524.
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2.
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The role of delight in driving repurchase intentions by
Material type: Text Text; Format: print ; Literary form: Not fiction
In: AHREANE, MICHAEL JOURNAL OF PERSONAL SELLING AND SALES MANAGEMENT
Availability: Items available for loan: Main Library (1)Collection, call number: Vol 37, No 1/ 5557313JA5.

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3.
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Talent Management Strategies and Customer Delight : A Conceptual Study by
Material type: Text Text; Format: print ; Literary form: Not fiction
In: GILANI, MEENAKSHI INDIAN JOURNAL OF MARKETING
Availability: Items available for loan: Main Library (1)Collection, call number: Vol 49, No 3/ 55510112JA5.

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4.
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Modelling Customer Delight in Hotel Industry by
Material type: Text Text; Format: print ; Literary form: Not fiction
In: BANIK, ARINDAM GLOBAL BUSINESS REVIEW
Availability: Items available for loan: Main Library (1)Collection, call number: Vol 20, No 2/ 55510427JA8.

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